White-Glove Onboarding & Client Success Manager

ABConsulting BK; New York (NY); On-site; USD 60,000 - 81,000; Full time

Job summary

ABConsulting BK in Brooklyn, NY is seeking a Customer Success Manager to deliver a white-glove onboarding experience for new clients and be the primary post-sale contact. You will guide clients through onboarding, build strong relationships, and coordinate with internal teams to keep implementations on track.

The role includes proactive communication of updates and occasional travel for trade shows and customer visits, contributing to an outstanding client experience from day one.

Qualifications

• 2+ years in Customer Success or similar client-facing role.
• Outstanding communication and relationship-building skills.
• Highly organized with strong attention to detail.
• Friendly, confident, and professional, with a passion for helping customers succeed.
• Ambitious, proactive, and comfortable in a fast-paced environment.
• Willingness to travel occasionally for trade shows and customer visits.

Responsibilities

• Serve as the primary point of contact from contract signing through onboarding.
• Guide clients through onboarding to ensure a seamless experience.
• Build trusted, long-term relationships with exceptional service.
• Coordinate with internal teams to keep implementations on track.
• Proactively communicate updates and resolve issues quickly.
• Follow up post-onboarding to ensure satisfaction and identify opportunities.
• Attend industry trade shows and visit customer sites as needed.
• Continuously seek ways to improve the customer experience.

Job description

ABConsulting BK in Brooklyn, NY is seeking a Customer Success Manager to deliver a white-glove onboarding experience for new clients and be the primary post-sale contact. You will guide clients through onboarding, build strong relationships, and coordinate with internal teams to keep implementations on track.

The role includes proactive communication of updates and occasional travel for trade shows and customer visits, contributing to an outstanding client experience from day one.