White-Glove Client Onboarding Specialist

Sinclair Broadcast Group; Cockeysville (MD); Hybrid; USD 30,000 - 36,000; Full time

Benefits offered by this job

Retirement plan

Health insurance

Life insurance

Disability insurance

Dental & Vision

Paid vacation days

Paid personal days

Paid holidays

Sick leave

Parental leave

Stock purchase plan

Job summary

Sinclair Broadcast Group in Hunt Valley, MD is seeking a Client Onboarding Specialist to support the onboarding of new client partnerships with our white glove service. This role collaborates with internal and external stakeholders to ensure timely setup and successful launches.

You will train clients on our proprietary technology, manage multiple onboarding tasks across time zones, and maintain meticulous records while meeting SLAs.

Qualifications

• 2–3 years of client onboarding, digital marketing, ad agency, and/or technical system experience required.
• Excellent written and verbal communication skills.
• Comfortable speaking with internal and external partners, including remote video software.
• Organizational skills, attention to detail, and a sense of urgency.
• Be coachable, solution-oriented, and able to adapt to change in a tech-driven environment.

Responsibilities

• Support onboarding of new client partnerships with our signature white glove service.
• Provide regular progress updates with internal and external stakeholders throughout the onboarding process.
• Lead calls/trainings and facilitation of support needs with stakeholders.
• Follow SOPs for trafficking orders and setting up new data platforms, including content auditing and timely order handling within SLA limits.
• Coordinate with internal fulfillment teams to meet benchmarks and deadlines.
• Learn and train on our proprietary technology for internal or external clients.
• Monitor multiple ticketing queues and onboarding-related tasks throughout the day.
• Conduct monthly performance analysis for your portfolio of clients.
• Provide ongoing support to clients in various time zones for the partnership lifetime.
• Become a subject matter expert within 6 months and train new hires if appointed.
• Cross-train with other trafficking/coordinator roles for business needs.
• Maintain record-keeping entries in online databases and complete mandatory trainings.

Skills

Client onboarding

Digital marketing

Ad agency experience

Technical systems

Tools

JIRA

MS Office

Job description

Sinclair Broadcast Group in Hunt Valley, MD is seeking a Client Onboarding Specialist to support the onboarding of new client partnerships with our white glove service. This role collaborates with internal and external stakeholders to ensure timely setup and successful launches.

You will train clients on our proprietary technology, manage multiple onboarding tasks across time zones, and maintain meticulous records while meeting SLAs.