WFM Solutions Architect (UKG) & Forecasting Expert

CVS Health; Colorado; Hybrid; USD 107,000 - 284,000; Full time

Job summary

CVS Health is seeking a seasoned Workforce Management (WFM) Techno-Functional Expert to lead the design and delivery of enterprise-grade scheduling and labor forecasting capabilities. This role owns the end-to-end functional lifecycle across demand forecasting, staffing plans, and schedule generation—partnering closely with business stakeholders, product, engineering, and vendors.

The ideal candidate brings hands-on expertise configuring and optimizing WFM platforms (Infor, UKG, Legion), deep

Qualifications

• 7+ years delivering Workforce Management solutions.
• 2nd
• Experience with WFM scheduling constructs and forecasting.
• 3+ years partnering with SaaS vendors.
• 3+ years Agile environments and change management.
• 3+ years stakeholder leadership.
• 2+ years analytical problem solving.
• 2+ years growth mindset.

Responsibilities

• Lead functional strategy and design for WFM initiatives.
• 2nd
• Drive fit-gap analysis and vendor comparisons.
• Design forecasting workflows and scheduling patterns.
• Own end-to-end delivery and documentation.
• Define reporting and adoption strategies.
• Partner with HR, operations, and tech teams.

Skills

Forecasting, staffing, scheduling

Stakeholder communication

Agile delivery

Change management

Vendor negotiation

Education

Bachelor's degree

Tools

Infor WFM/Workbrain

UKG

Legion

Job description

CVS Health is seeking a seasoned Workforce Management (WFM) Techno-Functional Expert to lead the design and delivery of enterprise-grade scheduling and labor forecasting capabilities. This role owns the end-to-end functional lifecycle across demand forecasting, staffing plans, and schedule generation—partnering closely with business stakeholders, product, engineering, and vendors.

The ideal candidate brings hands-on expertise configuring and optimizing WFM platforms (Infor, UKG, Legion), deep