WestGate Front Desk Agent

WestGate; Tuscaloosa (AL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Job summary

A welcoming hospitality establishment in Tuscaloosa, Alabama, is seeking a Front Desk Agent dedicated to providing world-class service. Candidates will engage with guests to ensure exceptional experiences, assist with check-ins and inquiries, and respond to challenges. The ideal candidate has strong communication skills, computer proficiency, and previous experience in a front desk role. Excellent problem resolution abilities and a team-oriented mindset are needed for success in this dynamic environment.

Qualifications

• Excellent written and verbal communication skills are essential.
• Must demonstrate above-average computer skills and the ability to learn new software.
• Self-motivated individuals who can work in a team environment are preferred.
• Experience in providing exceptional guest service and resolving issues is important.
• Previous experience at a front desk is an advantage.

Responsibilities

• Prepare arrival information including key packets.
• Check guests in and out while providing resort and local information.
• Assist guests with problems and issues as they arise.
• Answer calls related to reservations and guest inquiries.
• Perform additional duties as assigned by management.

Skills

Excellent written and verbal communication

Above average computer skills

Self-motivated

Excellent guest service

Problem resolution skills

Prior Front Desk experience

Tools

Microsoft Office

Job description

WESTGATE FRONT DESK AGENT

Come join our team at our ALL NEW property located in Tuscaloosa, Alabama (ROLL TIDE!)!

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

Overview

Front Desk Agents are responsible for creating the first impression of WORLD CLASS SERVICE for our guests. We are looking for enthusiastic team members to assist guests with the highest level of customer service by welcoming them to our resort and providing necessary information for an unforgettable vacation. Responsibilities include checking guests in/out, assisting guests with resort information and inquiries and ensuring overall customer satisfaction while providing prompt and courteous customer service to all guests.

Responsibilities

• Prepare arrival information to include key packets, etc.
• Check guests in/out and share resort and local information.
• Assist guests with issues and problem resolution.
• Answer calls and assist guests with reservation inquiries and questions.
• Perform other duties as assigned.

Required Skills

• Excellent written and verbal communication.
• Must have above average computer skills with Microsoft Office programs knowledge and the ability to learn property-specific systems.
• Must be self-motivated with ability to in a team environment
• Must have excellent guest service and problem resolution skills.
• Prior Front Desk experience a plus!

Physical Requirements

• Must be able to stand/walk for entire shift
• Must be able to bend, kneel, and stoop
• Must be able to move/lift up to 25 lbs.