Front Desk Agent

Westgate Resorts; Las Vegas (NV); On-site; USD 22,730 - 24,108; Full time

Benefits offered by this job

Comprehensive health benefits

401K with generous company match

Paid Time Off (PTO)

Tuition Assistance

Employee Assistance Program (EAP)

Job summary

A hospitality company in Las Vegas is seeking a Guest Services Representative to ensure guests have a positive stay. Responsibilities include greeting guests during check-in, managing reservations, handling inquiries, and processing payments. Applicants should have a high school diploma and must work weekends and holidays. This role offers comprehensive health benefits, paid time off, and more to enhance employee well-being.

Qualifications

• Must be able to work weekends and holidays as needed.
• Required to pass a background screen, drug test, and prove eligibility to work in the United States.

Responsibilities

• Greets, registers, and assigns rooms to guests.
• Issues room key and escort instructions to Bellhop.
• Answers inquiries pertaining to hotel services and registration.
• Keeps records of room availability and guests' accounts.
• Computes bill, collects payment, and makes change for guests.

Skills

Follow instructions without close supervision

Able to listen and find solutions to guests problems

Education

High school diploma or GED

Job description

$16.50-$17.50 / Hour - Use our Daily Pay benefit and get access to your pay as you need it.

Job Description

First impressions begin at arrival. This role focuses on welcoming guests, managing check-ins and check-outs, and providing helpful, friendly support that sets the tone for a positive stay.

Duties

• Greets, registers, and assigns rooms to guests.
• Issues room key and escort instructions to Bellhop.
• Date stamps, sorts, and racks incoming mail and messages.
• Transmits and receives telephone messages.
• Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
• Keeps records of room availability and guests' accounts.
• Computes bill, collects payment, and makes change for guests.
• Makes and confirms reservations.
• Posts charges such as room, food, liquor, or telephone, to ledger.
• Makes restaurant, transportation, or entertainment reservation, and arranges for tours.
• Assists guests with deposit of guests' valuables in hotel safe or safe deposit box.
• Nightly bucket checks.
• Able to listen and find solutions to guests problems.

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

Qualifications

• High school diploma or GED.
• Follow instructions without close supervision.
• Must be able to work weekends and holidays as needed.
• Required to pass a background screen, drug test, and prove eligibility to work in the United States.

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Equal Employment Opportunity Statement

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [e-mail] with the job title and the location of the position for which you are applying.

Disclaimer

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.