Front Desk Agent

EOS Hospitality LLC; Tuscaloosa (AL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Employee perks

Medical, dental, vision coverage

401(k) with company match

Paid time off

Job summary

AC Hotel Tuscaloosa Downtown in Tuscaloosa, AL is seeking a full-time Front Desk Agent. You will greet guests, manage check-ins/outs and reservations, and handle inquiries and payments to ensure a smooth guest experience.

Ideal candidates have a high school diploma or equivalent, hospitality or customer service experience, and strong communication skills for a guest-first environment.

Qualifications

• High School Diploma or GED is required or preferred.
• Front desk, hospitality or customer service experience is preferred.
• Strong communication and interpersonal skills with a guest-first mindset.
• Intermediate to advanced computer proficiency, including Microsoft 365.

Responsibilities

• Greet and welcome guests warmly and provide excellent customer service.
• Process check-ins, check-outs, and reservations accurately and efficiently.
• Answer phone calls, respond to guest inquiries, and provide information about resort amenities and local attractions.
• Handle payments, process transactions, and maintain accurate records.
• Assist with resolving guest concerns or complaints professionally and efficiently.
• Sort through and forward resort comments, suggestions, and complaints to the Resort Manager.

Skills

Front desk experience

Guest-first mindset

Communication

Multitasking

Professional appearance

Education

High School Diploma or GED

Tools

Microsoft 365

Job description

AC Hotel Tuscaloosa Downtown
2585 Gary Fitts St
Tuscaloosa, AL 35401, USA

Description

Key Responsibilities:

• Greet and welcome guests warmly and provide excellent customer service.
• Process check-ins, check-outs, and reservations accurately and efficiently.
• Answer phone calls, respond to guest inquiries, and provide information about resort amenities and local attractions.
• Handle payments, process transactions, and maintain accurate records.
• Assist with resolving guest concerns or complaints professionally and efficiently.
• Sort through and send resort comments, suggestions, and complaints to the Resort Manager.
• Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, et al.
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed.
• Maintain a clean and organized front desk and lobby area.
• Work collaboratively with other departments to ensure a seamless guest experience.
• Uphold resort policies and procedures to ensure a safe and enjoyable environment for all guests.
• Other duties as assigned.

Qualifications & Requirements:

• High School Diploma or GED.
• Previous front desk, hospitality, or customer service experience preferred.
• Strong communication and interpersonal skills with a guest-first mindset.
• Intermediate to advanced computer proficiency, ability to use Microsoft 365.
• Ability to handle multiple tasks in a fast-paced environment.
• Must be detail-oriented, organized, and reliable.
• Maintain a professional appearance.
• Availability to work flexible shifts, including evenings, weekends, and holidays as needed.

Why Join Us?

• Work in a vibrant, resort environment with a supportive team.
• Competitive pay and employee perks.
• Gain valuable experience in hospitality and guest services.
• Be part of a fun and engaging resort community.

If you’re passionate about providing excellent customer service and creating unforgettable guest experiences, we’d love to hear from you!

This is a full-time year-round position working at AC Hotel Tuscaloosa Downtown in Tuscaloosa, AL. Flexible scheduling required, including nights, weekends, and holidays. We offer medical, dental, vision coverages, and a 401(k) with company match, paid time off plan, and discounted travel program benefits for team members, plus more!
EOE / AA / M / F / Veterans / Disabled / Drug-Free Workplace

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Team Player

Works well as a member of a group

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.