Hotel Front Desk Agent

CUSA, LLC; Tuscaloosa (AL); On-site; USD 25,000 - 32,000; Full time

Job summary

A leading hotel management company in Tuscaloosa is hiring a Front Desk Agent for the Fairfield Inn and Suites by Marriott. This role involves providing exceptional guest service, ensuring the safety and security of guests, and performing necessary account procedures. The ideal candidate will work independently and be knowledgeable about hotel policies and the local area, contributing to a pleasant experience for all guests. Join a team that values its associates and aims to provide the best in hospitality.

Responsibilities

• Demonstrate the ability to work independently while providing excellent guest service.
• Follow account procedures to assure hotel processes are complete and accurate.
• Ensure guest security and safety for a pleasant stay.
• Answer guest questions and provide recommendations about the hotel and local area.

Job description

Overview

Now Hiring: Hotel Front Desk Agent

CUSA, LLC, one of the most successful hotel management companies in the industry is searching for a Front Desk Agent for the Fairfield Inn and Suites by Marriott in Tuscaloosa, AL. When joining our team, you will be joining a company that prides itself on providing exceptional guest service, recognizing our associates as our best asset, and providing value to our business partners and owners.

Responsibilities

Our Front Desk Agent will demonstrate the ability to work independently while providing excellent guest service.

The position will also be responsible to follow basic account procedures to assure the hotel's procedures are complete and accurate.

Guest security and safety are most important to CUSA, LLC and the Front Desk position is crucial to assure every guest has a pleasant, safe, and secure stay.

This position is also required to answer guest questions and make recommendations about the hotel and local area.

Completes their job duties in conjunction with the hotel's policy and procedures.