West Simsbury Collision Center Appraiser Trainee

Hoffman Auto Group; Canton (CT); On-site; USD 45,000 - 60,000; Full time

Job summary

Hoffman Auto Group in Canton, CT is seeking a Body Shop Estimator responsible for writing damage estimates, negotiating with customers and insurance adjusters, and handling related accounting tasks. The role includes preparing supplements, managing time allowances, and ensuring accurate billing for completed repairs.

The position emphasizes customer service, effective communication, and adherence to shop processes. Base+commission structure is noted, with the primary location in Canton, CT 06019.

Qualifications

• Customer service experience and strong communication are essential.
• Ability to adapt to changing demands and maintain customer focus.
• Comfort with technology and learning new systems.
• Team advocacy and positive representation of the company.

Responsibilities

• Greet customers and provide fair labor and parts estimates.
• Document daily in CCC1 & DealerTrack.
• Prepare final billing and manage accounts receivable follow up (60 days).
• Communicate with customers, insurers, and technicians during repairs.
• Follow DRP procedures and ensure parts availability.

Skills

Customer service

Communication

Adaptability

Technology aptitude

Education

High School Diploma

Tools

CCC1

DealerTrack

Job description

Job Details

Job Location: Canton , CT 06019

Salary Range: $45,000.00 - $60,000.00

Base+Commission/month

Role Purpose: Responsible for writing body shop damage estimates, negotiating with customers/insurances adjusters, and all related accounting functions, while performing other income-related activities in the absence of the body shop manager.

Leadership

This position does not lead others.

Core Accountabilities

1. Greet customers promptly and give fair estimates on cost and time required for bodywork. Break down estimated into labor and parts before job is started.
2. Follow standard operating procedures with DRP programs.
3. Document daily in CCC1 & DealerTrack.
4. Communicate effectively with customer/insurance/technician throughout the repair process. Prepare supplements and obtain insurance company approval in a timely fashion.
5. Revise and approve time allowances for each job.
6. Follow-up on parts department orders to ensure parts availability. Keep track of returned parts, credits, etc.
7. Answer phone calls, set up appointments, and take messages as necessary.
8. Follow all policies and procedures as designated by the Hoffman Auto Group Privacy Act policy.
9. Prepare final billing for completed repair orders. Perform cashiering duties, along with accounts receivable follow up. Maintain account receivable below sixty (60) days.
10. Meet training requirements,

Competencies and Qualifications

1. High School Diploma
2. 1-2 years’ experience in a customer service orientated environment preferred
3. Can adapt and embrace change with an internal and external customer centric mindset
4. Act as an advocate for teammates and have a strong commitment to technology advancement
5. Possesses effective communication skills: oral, written, listening.
6. Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.