Body Shop Admin & Customer Support Specialist

Hoffman Auto Group; West Simsbury (CT); On-site; USD 38,000 - 46,000; Full time

Job summary

Hoffman Auto Group is seeking an organized administrative professional to support the daily Body Shop operations in Connecticut. You will handle calls, scheduling, filing, and office supplies while assisting Managers and Appraisers with various duties.

You will learn and document processes in CCC One and Dealertrack, update DRP logs, and coordinate with customers and insurance companies throughout the repair process. Strong communication and accuracy are essential.

Qualifications

• Experience in a customer service oriented environment.
• Ability to maintain organized office and filing system.
• Proficient in communication, both oral and written, with customers and insurance companies.

Responsibilities

• Answer calls, greet customers, schedule appointments, and maintain body shop office supplies.
• Process repair orders and purchase orders; obtain insurance and other pertinent information.
• Enter estimates into Dealertrack and document daily activity in CCC One and DRP logs.
• Coordinate with customers and insurance companies; communicate delays and updates.
• Reconcile accounts receivable, deposits, and sublet schedules; accept payments at pickup.

Skills

Customer service

Administrative support

Effective communication

Education

High School Diploma

Tools

CCC One

Dealertrack

Job description

Hoffman Auto Group is seeking an organized administrative professional to support the daily Body Shop operations in Connecticut. You will handle calls, scheduling, filing, and office supplies while assisting Managers and Appraisers with various duties.

You will learn and document processes in CCC One and Dealertrack, update DRP logs, and coordinate with customers and insurance companies throughout the repair process. Strong communication and accuracy are essential.