West Market Program Manager - Enterprise Programs

SAP SE; Tempe (AZ); On-site; USD 140,000 - 190,000; Full time

Job summary

SAP SE in Tempe is seeking a seasoned leader to drive complex customer engagements and programs. You will oversee multiple project lifecycles, mentor teams, and influence delivery best practices across organizations to ensure long-term customer satisfaction.

Based in the Southwest, you will guide on-site and remote delivery models and partner with senior stakeholders to navigate resources, budgets, and risk. A strategic thinker with delivery excellence will thrive here.

Qualifications

• Deep knowledge of program management disciplines: lifecycle management, value and benefits management, governance, stakeholder collaboration, and integration management.
• Ability to manage complex contractual constructs, program financials — including forecasting and revenue tracking — and competing delivery priorities across enterprise-scale engagements.
• Demonstrated experience delivering SAP solutions in Fortune 500 or equivalent enterprise environments.
• Proven track record building trusted relationships at the executive level and resolving escalations across organizational and political boundaries.
• Skilled at scoping and estimating engagements, assessing and communicating risk, and defining delivery models — including on-site, remote, and Max Attention Next Generation compositions.
• Bachelor's degree or equivalent work experience.

Responsibilities

• Own interaction and program planning end-to-end: scope, schedule, budget, and quality from kickoff through completion.
• Define and shape delivery models for customer engagements, composing on-site and remote approaches including Max Attention Next Generation services.
• Build forward-thinking formal and informal relationships with senior stakeholders; address political, resource, budgeting, and legal issues affecting program outcomes.
• Lead proposal and offer development to support business development and win new SAP engagements with managed risk.
• Carry responsibility across Opportunity Management, Delivery, Business Development, Coaching/Mentoring, and Knowledge Management.
• Mentor project managers and support people development activities in partnership with respective line managers.

Skills

Program mgmt

Stakeholder mgmt

Forecasting & revenue

Executive relationships

Delivery models

Mentor PMs

Cross-functional collaboration

Risk assessment

On-site & remote delivery

Education

Bachelor's degree or equivalent

Job description

SAP SE in Tempe is seeking a seasoned leader to drive complex customer engagements and programs. You will oversee multiple project lifecycles, mentor teams, and influence delivery best practices across organizations to ensure long-term customer satisfaction.

Based in the Southwest, you will guide on-site and remote delivery models and partner with senior stakeholders to navigate resources, budgets, and risk. A strategic thinker with delivery excellence will thrive here.