Senior SAP Program Manager – West Market Unit

SAP IT Business Systeme; Palo Alto (CA); On-site; USD 189,000 - 322,000; Full time

Job summary

SAP, based in Palo Alto, seeks a seasoned Program Manager to lead complex customer engagements and multiple lifecycles. You will mentor teams, influence delivery best practices, and ensure executive alignment to maximize value for enterprise clients.

Join a global services community known for delivery rigor and strong relationships, with opportunities to shape delivery models across onsite and remote engagements within the Customer Value Group in Palo Alto.

Qualifications

• Bring your expertise in leading complex customer programs, managing escalations, and mentoring others in delivery excellence.
• Deep knowledge of program management disciplines: lifecycle management, value and benefits management, governance, stakeholder collaboration, and integration management.
• Ability to manage complex contractual constructs, program financials — including forecasting and revenue tracking — and competing delivery priorities across enterprise-scale engagements.
• Demonstrated experience delivering SAP solutions in Fortune 500 or equivalent enterprise environments.
• Proven track record building trusted relationships at the executive level and resolving escalations across organizational and political boundaries.

Responsibilities

• Lead complex customer engagements and programs, oversee multiple project lifecycles, guide teams through challenges, and ensure long-term customer satisfaction.
• Mentor project managers and influence delivery best practices across teams.
• Own interaction and program planning end-to-end: scope, schedule, budget, and quality from kickoff through completion.
• Define and shape delivery models for customer engagements, composing on-site and remote approaches including Max Attention Next Generation services.
• Build forward-thinking formal and informal relationships with senior stakeholders; address political, resource, budgeting, and legal issues affecting program outcomes.
• Lead proposal and offer development to support business development and win new SAP engagements with managed risk.
• Carry responsibility across Opportunity Management, Delivery, Business Development, Coaching/Mentoring, and Knowledge Management.

Skills

Program management

Stakeholder management

Delivery leadership

Executive relationships

Risk management

Estimating engagements

On-site & remote delivery

Strategic thinking

Education

Bachelor's degree

Job description

SAP, based in Palo Alto, seeks a seasoned Program Manager to lead complex customer engagements and multiple lifecycles. You will mentor teams, influence delivery best practices, and ensure executive alignment to maximize value for enterprise clients.

Join a global services community known for delivery rigor and strong relationships, with opportunities to shape delivery models across onsite and remote engagements within the Customer Value Group in Palo Alto.