West Coast Coffee Vending Technician - Field Service Pro

5th HQ; San Diego (CA); On-site; USD 52,000 - 75,000; Full time

Job summary

5th HQ on the West Coast is seeking a Coffee Vending Machine Technician to ensure client satisfaction, develop trusting relationships, diagnose, repair and maintain equipment across Western territories. The role emphasizes hands-on service, presenting new products, and fostering ongoing customer ties.

The technician will troubleshoot, repair, and optimize machine performance, read blueprints, and document service activities.

Qualifications

• Proven experience as Coffee Vending Machine Technician.
• Experience in customer service is a plus.
• Ability to troubleshoot, test, repair, service and diagnose technical equipment.
• Great mechanical aptitude and attention to detail.
• Excellent communication, interpersonal and diagnostic skills. Assertiveness and confidence.
• Must be able to read blueprints and diagrams.
• Ability to work independently without much supervision and effectively manage time.
• Ability to multitask.
• Teamwork and motivational skills.
• Proficient in MS Office; familiarity with Salesforce or similar.
• Spanish is a plus.

Responsibilities

• Follow up regularly after closing a sale to ensure client satisfaction or when needed.
• Respond promptly to customer technical queries and concerns to find solutions and defuse tension.
• Respond quickly to customer problems.
• Comprehend customer requirements and make appropriate recommendations/briefings. Troubleshoot any concerns, diagnose any technical problem may occur and determine proper solutions.
• Demonstrate how to use the equipment and achieve optimal performance of the equipment.
• Explain issues with equipment and repairs to customers.
• Follow all company’s filed procedures and protocols. Document processes. Fill out detailed reports and keep records on services that have been performed.
• Build and develop positive relationships with customers.
• Present new or additional products and services to existing customers
• Send reports on sales activity, accounts status and possible issues.

Skills

Troubleshooting

Customer service

Mechanical aptitude

Communication

Time management

Independent worker

Multitasking

Blueprint reading

Teamwork

Education

Bachelor’s degree or 3 years experience

Tools

Salesforce

MS Office

Job description

5th HQ on the West Coast is seeking a Coffee Vending Machine Technician to ensure client satisfaction, develop trusting relationships, diagnose, repair and maintain equipment across Western territories. The role emphasizes hands-on service, presenting new products, and fostering ongoing customer ties.

The technician will troubleshoot, repair, and optimize machine performance, read blueprints, and document service activities.