West Coast Coffee Vending Technician – Service & Solutions

5th HQ; Fresno (CA); In loco; USD 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

5th HQ is seeking a Coffee Vending Machine Technician to service West Coast clients, ensuring machine uptime and customer satisfaction.

You will diagnose issues, perform repairs, provide product guidance, and document service activities. The ideal candidate has at least 3 years in the field, strong mechanical skills, and the ability to work independently while maintaining clear communication with customers.

Competenze

• 3+ years' experience as Coffee Vending Machine Technician.
• Spanish language proficiency is a plus.
• Strong troubleshooting and repair skills for equipment.
• Excellent mechanical aptitude and attention to detail.
• Clear and effective communication, verbal and written.
• Ability to read blueprints and technical diagrams.
• Ability to work independently and manage time effectively.
• Proficiency in MS Office; familiarity with Salesforce or similar CRM.
• Bachelor’s degree or equivalent technical certification preferred.

Mansioni

• Proactively follow up with clients post-sale to ensure satisfaction and address concerns.
• Respond promptly to customer inquiries and technical issues with effective solutions.
• Troubleshoot and diagnose equipment problems and guide repairs/maintenance.
• Demonstrate equipment operation and advise customers on optimal performance.
• Document procedures, maintain service records, and report on sales activities and account statuses.
• Present new products and services to existing clients and upsell where appropriate.
• Adhere to company procedures and quality standards.
• Build and nurture positive customer relationships.

Conoscenze

Troubleshooting

Mechanical aptitude

Repair skills

Communication

Time management

Reading blueprints

Independence

MS Office

CRM software (Salesforce)

Formazione

Bachelor’s degree or technical certification

Strumenti

Salesforce

Descrizione del lavoro

5th HQ is seeking a Coffee Vending Machine Technician to service West Coast clients, ensuring machine uptime and customer satisfaction.

You will diagnose issues, perform repairs, provide product guidance, and document service activities. The ideal candidate has at least 3 years in the field, strong mechanical skills, and the ability to work independently while maintaining clear communication with customers.