West Coast Regional Service Manager – Growth & Support

GEA Group; Fort Smith (AR); Ibrido; USD 110.000 - 160.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

401(k) employer match

Tuition reimbursement

136 hours PTO + 12 holidays

Wellness program

Employee Assistance Program

Descrizione del lavoro

GEA Group is seeking a Regional Service Manager to oversee service activities across the Western USA (CA, WA, OR, ID, NV, AZ, WY, UT, CO, NM, AL). You will lead field service teams, ensure SLA execution, and drive sales and gross margins while maintaining high customer satisfaction.

Responsibilities include planning service schedules, coordinating locations, and mentoring personnel to deliver world-class support in a fast-paced environment.

Competenze

• Trade School or high school diploma required.
• Business Administration or Engineering degree preferred.
• Minimum 5 years leadership experience in service-related roles.
• Experience managing a service organization.
• Strong leadership, networking and analytical skills.

Mansioni

• Lead and coordinate the West Coast service activities.
• Drive growth of the service business.
• Set and govern service targets, processes, standards and tools.
• Support the development and implementation of the Service Strategy.
• Monitor market trends and share best practices.
• Liaise with customers, production and distribution on orders.
• Provide technical and non-technical customer support.
• Lead the local service organization to deliver world-class support.
• Ensure high levels of customer satisfaction.

Conoscenze

Leadership experience

Innovation

Analytical skills

Relationship building

Business acumen

Ownership mindset

Formazione

High School Diploma

Business or Engineering degree preferred

Descrizione del lavoro

GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, we’re not just building equipment, we’re building lasting careers with an average employee tenure range from 8 + years, reflecting the strong culture, growth opportunities, and support we provide.

Start strong – Medical, dental, and vision coverage begins on your first day

Recharge and refresh – Enjoy 12 paid holidays, including a flexible floating holiday, and 136 hours of PTO to relax or explore

Invest in your future – A 7% 401(k) employer match helps grow your retirement savings faster

Keep learning – Take advantage of tuition reimbursement to further your education or skillset

Live well – Our wellness incentive program rewards healthy habits

Get support when you need it – Access to a confidential Employee Assistance Program for personal or professional guidance

Save smart – Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses.

GEA, a global engineering group supplying process technology and components for sophisticated production processes in the food and dairy industry and various other end-user markets seeks a Regional Service Manager for its service activities in the Western USA. The Western service region encompasses CA, WA, OR, ID, NV, AZ, WY, UT, CO, NM, AL. and our activity in the region includes all aspects of GEA service.

As a Regional Service Manager, you will lead and direct the day-to-day activities of the field service teams operating within the region. You will be responsible for execution of Service Level Agreements, sales / gross margin targets in the region, customer satisfaction / retention etc. You will manage the schedule for service work, liaise with customers, and provide technical support for the team and for customers. You will lead and manage human resources by example to bring out the best of the field service personnel and will provide training, coaching, development and motivation. You will identify areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities. You will adhere to high ethical standards, and comply with all regulations / applicable laws, especially with respect to safety.

Responsibilities include:

• Steer and coordinate the West Coast Service activities
• Coordinate the West Coast service locations
• Drive growth of the service business
• Set, align and govern Service targets, processes, standards, methods and tools
• Support the development and implementation of the Service Strategy.
• Actively monitor market and competition trends, Drive best practice sharing and Services excellence e.g., cross-selling, incl. implementing state-of-the-art service processes and methods
• Manage the synergetic collaboration with relevant interfaces
• Act as liaison between customers, production and distribution departments related to specific customer orders
• Provide technical and non-technical customer support
• Foster exchange of best practices
• All other duties as assigned or directed by management
• Lead the local service organization to provide world-class support and guidance
• Considerable impact on customer satisfaction by the service business
• to fulfil customer expectations and develop best-in-class service product portfolio enhance their competitiveness
• Continuously optimize service excellence e.g. state-of-the-art processes, cross-selling, digitalization
• Internal customers: R&C; Service functions in BU and Divisions
• External customers:
• Take decisions and set and align customer expectations
• Supports decisions on country level
• Bachelor's Degree or Trade School Degree required
• Business Administration or Engineering, preferred
• At least 5 years leadership experience in an equipment servicing industry
• Travel is 70% to customer site and GEA offices; two weeks will be spent in the office
• Work experience within management of a service organization
• Deep practical know-how and experience with the maintenance of pertinent product group
• Good leadership and organization skills
• Ability to network and build relationships
• Deep understanding of business
• Strongly innovative thinking and change competences
• Very good analytical capabilities, problem-solving skills
• Takes ownership of the work, successes and mistakes

At GEA, we don’t just offer jobs—we offer opportunities to thrive, grow, and make an impact.

The typical base pay range for this position is $125,000 - $135,000

GEA Group has different base pay ranges for different work locations within the United States.

The pay range is not a guarantee of compensation or salary. The estimated range is the budgeted amount for the position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons. You may be eligible for additional rewards.

GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.

Please note: This position is based in the United States and does not offer visa or work sponsorship. Applicants must be authorized to work in the U.S. without current or future sponsorship.

GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the...

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