Global Key Accounts Lead – West Coast Growth

SGS; California; On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Tuition reimbursement

Paid time off

Family leave

Professional growth

Job summary

SGS is seeking a Global Account Manager to drive revenue growth and strengthen strategic relationships with assigned global accounts. You will develop and execute account strategies, coordinate cross-regional activities, and ensure high levels of customer satisfaction and service delivery.

The role requires 5+ years in account management, 3+ years in the TIC industry, and experience in international environments.

Qualifications

• Bachelor’s degree in Analytical Sciences, Engineering and Business relevant education.
• Minimum of 5 years experience in account management with a successful track record.
• Minimum of 3 years experience in the TIC industry for the relevant business unit.
• Experience in international / multi-cultural environments.

Responsibilities

• Develop and execute global account strategies aligned with SGS business objectives.
• Serve as the primary client contact, coordinating communication and service delivery across SGS business lines and affiliates.
• Drive revenue growth by expanding relationships with key decision-makers and identifying new opportunities within the account and across SGS lines.
• Manage global agreements, contracts, and commercial relationships with assigned accounts.
• Monitor account performance against KPIs, SLAs, financial targets, and customer satisfaction metrics.
• Lead regular business reviews and development meetings to align on goals.
• Ensure timely delivery of reports, invoices and communications, while monitoring revenue trends and DSO.
• Resolve service delivery issues and maintain strong client relationships.
• Track market trends, regulatory developments, and competitor activity affecting the account.
• Promote the SGS brand and capabilities while ensuring compliance with policies and Code of Integrity.

Skills

Account management

Negotiation

Relationship building

Leadership

Communication

Problem solving

Time management

Education

Bachelor’s degree in Analytical Sciences, Engineering and Business relevant education

Tools

Salesforce

Microsoft Office

Job description

SGS is seeking a Global Account Manager to drive revenue growth and strengthen strategic relationships with assigned global accounts. You will develop and execute account strategies, coordinate cross-regional activities, and ensure high levels of customer satisfaction and service delivery.

The role requires 5+ years in account management, 3+ years in the TIC industry, and experience in international environments.