Wellness Studio Concierge & Member Sales Advocate

Restore Hyper Wellness - Kansas City, MO; Westlake (OH); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Wellness services discount

Bonus opportunities (sales)

Career advancement opportunities

Job summary

Restore Hyper Wellness in Westlake, OH seeks a Hyper Wellness Representative to welcome guests, drive sales, and educate clients on therapies. You’ll build relationships, manage onboarding, and support studio operations in a fast-paced wellness environment.

The role emphasizes customer service and sales experience, with bonus and commission. Expect weekend/evening availability and a minimum 30 hours per week in a health-focused team.

Qualifications

• Education: High School Diploma or equivalent (required).
• Experience: 1+ year in customer service (required).
• Experience: 1+ year in sales (required).
• Membership-based sales in health/wellness/fitness (preferred).
• Thrives in fast-paced environments with shifting priorities.
• Strong multitasking and organizational skills.
• Proficiency with technology and client management systems (training provided).
• Proven success with membership sales and revenue growth.
• Commitment to continuous learning and problem-solving.

Responsibilities

• Lead engaging studio tours that highlight the benefits of our services.
• Deliver personalized sales and service experiences aligned with client goals.
• Educate clients on therapies, benefits, safety guidelines, and at-home care practices.
• Develop customized wellness plans that support long-term health objectives.
• Consistently achieve membership sales, renewals, and retail targets.
• Guide clients through onboarding, including waivers and POS profile creation.
• Manage inbound communications, scheduling, and service inquiries.
• Conduct proactive outreach for promotions, events, and wellness opportunities.
• Leverage referral systems and follow-up protocols to strengthen client relationships.
• Act as the central hub for daily studio operations, ensuring smooth flow and satisfaction.
• Anticipate and proactively address operational needs.
• Support marketing initiatives, pre-sale events, and community programs.
• Maintain high standards of cleanliness, safety, and hospitality.
• Promote Restore’s mission and enthusiasm for wellness in every interaction.

Skills

Customer service

Sales

Multitasking

Organizational skills

Technology proficiency

Communication skills

Education

High School Diploma or equivalent

Tools

POS system

CRM software

Client management systems

Job description

Restore Hyper Wellness in Westlake, OH seeks a Hyper Wellness Representative to welcome guests, drive sales, and educate clients on therapies. You’ll build relationships, manage onboarding, and support studio operations in a fast-paced wellness environment.

The role emphasizes customer service and sales experience, with bonus and commission. Expect weekend/evening availability and a minimum 30 hours per week in a health-focused team.