Wellness Spa Sales Associate | Exceptional Client Care

Elements Massage; Birmingham (MI); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Dental & Vision

Short Term Disability

Accidental Insurance

Complimentary massage

Job summary

Elements Massage in Birmingham, MI is seeking an energetic front desk associate to greet clients, schedule appointments and drive Wellness Program sales. You will ensure a smooth check-in/out, explain program benefits, and deliver a warm, spa-like experience for every guest.

This role centers on hospitality and building client loyalty. Ideal candidates enjoy talking but listening even more, have retail or service experience, and can use simple computer tools to process scheduling and payments.

Qualifications

• Excellent listening and communication with clients
• Ability to follow our proven sales process to sell wellness program
• Prior retail sales or customer service experience preferred
• Experience in spa or hospitality environment a plus

Responsibilities

• Create an exceptional massage experience for every client
• Be the first and final face of hospitality in the studio or on the phone
• Inform clients about Elements Wellness Program benefits
• Ensure paperwork and payments are brief, painless, and accurate
• Collaborate with Studio Manager and Therapists to keep clients at the center

Skills

Listening

Communication skills

Sales process

Customer service

Job description

Elements Massage in Birmingham, MI is seeking an energetic front desk associate to greet clients, schedule appointments and drive Wellness Program sales. You will ensure a smooth check-in/out, explain program benefits, and deliver a warm, spa-like experience for every guest.

This role centers on hospitality and building client loyalty. Ideal candidates enjoy talking but listening even more, have retail or service experience, and can use simple computer tools to process scheduling and payments.