Wellness Spa GM: Lead Team & Elevate Guest Experience

Massage Envy; Hattiesburg (MS); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Salary + bonuses/commissions

Health benefits (medical, vision, dent

401(k) matching

Paid time off

Referral bonus

Employee assistance program

Flexible schedule

Product training

Product discount

Job summary

Massage Envy Hattiesburg is seeking a results-driven manager to lead daily operations, drive memberships and retail, and coach a team of service professionals. You will partner with staff to deliver an outstanding client experience and uphold company standards.

The ideal candidate has leadership and sales experience in personal services, a knack for building relationships, and a commitment to a positive workplace culture. This role offers competitive pay with bonuses in a busy spa setting.

Qualifications

• Management and/or sales experience in personal services; spa/salon/gym background preferred.
• Natural leader who builds relationships while coaching and supporting a team.
• Ability to handle tough conversations professionally.
• Ability to foster a strong workplace culture with quick, fair issue resolution.

Responsibilities

• Manage operations: drive memberships, promote retail, guide the team, oversee deposits and inventory, ensure compliance.
• Set goals, prioritize tasks and analyze business performance for growth.
• Resolve customer challenges while maintaining a safe, therapeutic environment.
• Empower team with clear expectations and ongoing training; review performance regularly.
• Develop positive relationships with employees, members and guests.

Skills

Leadership

Sales experience

Team motivation

Customer service

Job description

Massage Envy Hattiesburg is seeking a results-driven manager to lead daily operations, drive memberships and retail, and coach a team of service professionals. You will partner with staff to deliver an outstanding client experience and uphold company standards.

The ideal candidate has leadership and sales experience in personal services, a knack for building relationships, and a commitment to a positive workplace culture. This role offers competitive pay with bonuses in a busy spa setting.