Wellness Clinic Operations Leader

Massage Envy; Hattiesburg (MS); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive pay + bonuses

Health, Vision & Dental

401(k) matching

Referral bonus

Employee Assistance Program

Flexible schedule

In-depth training

Product discounts 25%

Job summary

Massage Envy Hattiesburg is seeking a natural leader to oversee daily operations, ensuring a safe, welcoming, therapeutic environment for members and guests. You will guide the sales and customer service team to resolve issues, drive memberships, and promote retail products while maintaining compliance and high standards.

You will model Massage Envy core values, build strong relationships with staff and clients, and work with the franchisee to set and achieve performance goals.

Qualifications

• Leads daily operations to deliver a high-quality guest experience.
• Guides sales and customer service teams to resolve challenges.
• Drives membership growth and retail promotions.
• Sets performance goals and mentors team members.

Responsibilities

• Lead daily operations of the location, ensuring a clean, safe, therapeutic environment.
• Guide sales and customer service teams to resolve customer challenges positively.
• Drive membership growth and promote retail sales to reach goals.
• Collaborate with franchisee to set performance targets and monitor progress.
• Build and mentor a high-achieving team with ongoing training.

Skills

Leadership

Customer Service

Sales

Team Management

Communication

Job description

Massage Envy Hattiesburg is seeking a natural leader to oversee daily operations, ensuring a safe, welcoming, therapeutic environment for members and guests. You will guide the sales and customer service team to resolve issues, drive memberships, and promote retail products while maintaining compliance and high standards.

You will model Massage Envy core values, build strong relationships with staff and clients, and work with the franchisee to set and achieve performance goals.