Lead Spa & Wellness Center Manager – Growth & Culture

Massage Envy; Landon (MS); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive salary with bonuses and 55

Medical, Vision and Dental plans

Matching 401(k)

Paid time off

Employee referral bonus program

Employee Assistance Program

Flexible schedule

Product and service training

Discount on products

Job summary

Massage Envy Gulfport is seeking a proactive leader to manage daily operations, drive memberships, and promote retail sales while guiding a care-driven team. The role emphasizes creating a supportive culture and delivering exceptional guest experiences in a spa environment.

The ideal candidate has management or sales experience in personal services, strong relationship-building skills, and the ability to coach and motivate staff in a fast-paced setting.

Qualifications

• Have management and/or sales experience, preferably in a personal service environment such as a spa, salon, or gym.
• Must be a natural leader who can build relationships while motivating, coaching and supporting a team
• Can have tough conversations in a professional and constructive manner.
• Can create a strong workplace culture where all employees feel valued and recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission.

Responsibilities

• Manage all operational aspects including driving memberships, promoting retail sales, guiding the team, managing deposits, overseeing inventory, ensuring compliance with all laws, etc.
• Strive for continuous growth by setting goals, prioritizing work and analyzing business performance.
• Effectively resolve customer challenges while maintaining a safe and therapeutic environment
• Empower team members to improve and grow by setting clear expectations, providing ongoing training, and reviewing performance regularly.
• Develop positive relationships and build confidence with employees, members, and guests.

Job description

Massage Envy Gulfport is seeking a proactive leader to manage daily operations, drive memberships, and promote retail sales while guiding a care-driven team. The role emphasizes creating a supportive culture and delivering exceptional guest experiences in a spa environment.

The ideal candidate has management or sales experience in personal services, strong relationship-building skills, and the ability to coach and motivate staff in a fast-paced setting.