Retreat Director - Lead Wellness Experience & Team

Heights Wellness Retreat; Las Vegas (NV); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Personal development

Leadership training

Beautiful retreats

Employee discounts

Digital work environment

Bonus opportunities

Job summary

Heights Wellness Retreat in Las Vegas, NV seeks a visionary Retreat Director to lead our team and elevate every guest's journey. You will guide day-to-day operations, mentor a high-performing staff of therapists, consultants, and support team, and ensure adherence to our Cloud 9 Experience standards.

Successful candidates will recruit and develop talent, drive guest satisfaction, monitor KPIs, and coordinate marketing efforts to raise Heights Wellness's profile in the community.

Qualifications

• Experience leading therapists, consultants, and support staff.
• Proven ability to recruit and retain service talent.
• Familiarity with branded/franchise environments preferred.
• Strong leadership, organizational, and communication skills.

Responsibilities

• Guide the day-to-day operations of the Retreat to ensure excellence in every touchpoint.
• Lead, mentor, and empower a high-performing team of therapists, consultants, and support staff, creating a supportive and rejuvenating internal culture.
• Deliver operational excellence by ensuring consistent adherence to Heights' standards.
• Proactively recruit exceptional team members who align with our mission and culture.
• Lead all training and development for all retreat members.
• Implement strategic retention practices, including regular check-ins, growth plans, and performance recognition.
• Manage scheduling, performance, and guest relations with a focus on exceptional service.
• Champion the Cloud 5 experience by continuously innovating guest journeys through elevated touchpoints and wellness enhancements.
• Maintain seamless communication across departments to ensure every guest's journey is personalized, purposeful, and unforgettable.
• Monitor KPIs, guest feedback, and operational data to optimize performance and guest satisfaction.
• Model excellence by setting the tone with gracious hospitality, intentional communication, and excellence in every interaction with guests and team members.
• Plan, prepare, and execute events to promote Heights Wellness in your area.
• Conduct the necessary marketing activities to drive leads.

Skills

Leadership

Mentorship

Operations management

Recruitment

Guest relations

KPIs & analytics

Marketing awareness

Job description

Heights Wellness Retreat in Las Vegas, NV seeks a visionary Retreat Director to lead our team and elevate every guest's journey. You will guide day-to-day operations, mentor a high-performing staff of therapists, consultants, and support team, and ensure adherence to our Cloud 9 Experience standards.

Successful candidates will recruit and develop talent, drive guest satisfaction, monitor KPIs, and coordinate marketing efforts to raise Heights Wellness's profile in the community.