Wellness & Recovery Specialist — Member Experience Pro

EōS Fitness; Duncanville (TX); On-site; USD 14,000 - 15,000; Part time

Benefits offered by this job

Free membership for you and one family

Daily Pay offered

Group Health, dental, vision, and life

401(k) + Company matching

Employee referral program

Professional development options

Job summary

EōS Fitness is seeking a highly motivated Wellness & Recovery Specialist to support all amenities, including Refresh & Recovery, The Tank, EGYM, and locker rooms. You will ensure safety, cleanliness, and a superior member experience, coordinating with managers to resolve issues and maintain smooth operations.

The role emphasizes front-desk support, safety protocol adherence, and proactive equipment monitoring in a dynamic fitness environment. Weekend/evening availability is required.

Qualifications

• Must multitask while engaging with members in a fast-paced environment.
• Strong communication to convey issues and operational needs to management.
• Excellent interpersonal skills with a customer-focused attitude.
• Willing to work weekends, evenings and holidays as needed.
• Willing to learn about Refresh & Recovery services offered.

Responsibilities

• Assist and educate members on Refresh & Recovery services (Cryotherapy, Infrared Therapy, Hydro Massage, Normatech, Theraguns, etc).
• Follow and lead safety protocols to prioritize health and safety of team and members.
• Enforce membership compliance by ensuring correct membership level for access to amenities.
• Monitor saunas and recovery rooms to maintain clean floors, towels, lighting, and music levels.
• Identify equipment/technical issues for EGYM and Tank amenities; communicate concerns to Operations Manager.
• Ensure equipment is functional, clean, and accessible; promote fair usage.
• Conduct daily audits of equipment functionality and cleanliness during weekly walks.
• Audit pool and sauna temperatures, functionality, and cleanliness; report issues.
• Maintain organization by returning equipment to proper areas after use.
• Support front desk staff to ensure smooth operations and member satisfaction.

Skills

Multitasking

Communication

Interpersonal skills

Customer service experience

CPR/AED certification

Background check required

Core Values alignment

Availability weekends/evenings/hols

Education

CPR/AED Certification

Job description

EōS Fitness is seeking a highly motivated Wellness & Recovery Specialist to support all amenities, including Refresh & Recovery, The Tank, EGYM, and locker rooms. You will ensure safety, cleanliness, and a superior member experience, coordinating with managers to resolve issues and maintain smooth operations.

The role emphasizes front-desk support, safety protocol adherence, and proactive equipment monitoring in a dynamic fitness environment. Weekend/evening availability is required.