Recovery & Wellness Experience Lead

EōS Fitness; Carrollton (TX); On-site; USD 14,000 - 15,000; Full time

Benefits offered by this job

Free membership for you and a plus one

Daily Pay offered

401(k) + Company matching

Group Health, dental, vision

Employee Assistant Program

Sophia Learning personal education

Job summary

EōS Fitness in Carrollton, TX is seeking a Wellness & Recovery Specialist who will oversee all brand amenities including Refresh & Recovery, The Tank, EGYM, and Locker Rooms. You will ensure safety, cleanliness, and exceptional member experiences through proactive service and smooth operations.

The role requires strong communication, a customer-focused approach, and the ability to work weekends and evenings. CPR/AED certification within 30 days and a background check are required.

Qualifications

• Ability to multitask while effectively engaging with members in a fast-paced environment.
• Strong communication and interpersonal skills to convey issues to management.
• Customer service experience preferred.
• Willing to work weekends, evenings and holidays as needed.
• Willing to learn about the Refresh & Recovery services offered.
• Passionate about health and wellness.
• CPR/AED certification is required within 30 days of hire.
• Must pass Background Check.
• Embrace EōS Fitness Core Values.

Responsibilities

• Assist and educate members on Refresh & Recovery services, including Cryotherapy, Infrared Therapy, Hydro Massage, Normatech, Theraguns, and other offerings.
• Follow and lead safety protocols to prioritize health and safety of both team members and members.
• Enforce membership compliance by ensuring members have the correct membership level to access amenities.
• Monitor saunas and recovery rooms to ensure quality member experience by maintaining clean floors, stocked towels, appropriate lighting, and comfortable music levels.
• Identify equipment or technical issues for EGYM and Tank amenities and communicate concerns to the Operations Manager for resolution.
• Ensure all equipment is functional, clean, and equally accessible to members.
• Conduct daily audits of equipment functionality and cleanliness during weekly walks for all amenities.
• Regularly audit pool and sauna temperatures, functionality, and cleanliness during shift walks, and report any issues.
• Maintain overall organization by ensuring equipment is returned to appropriate areas after use.
• Support front desk staff as needed to ensure smooth operations and member satisfaction.

Skills

Multitasking

Strong communication

Interpersonal skills

Customer service mindset

Weekend/evening/holiday availability

Willingness to learn Refresh &Recovery

Health and wellness passion

Education

CPR/AED certification within 30 days

Background Check

Job description

EōS Fitness in Carrollton, TX is seeking a Wellness & Recovery Specialist who will oversee all brand amenities including Refresh & Recovery, The Tank, EGYM, and Locker Rooms. You will ensure safety, cleanliness, and exceptional member experiences through proactive service and smooth operations.

The role requires strong communication, a customer-focused approach, and the ability to work weekends and evenings. CPR/AED certification within 30 days and a background check are required.