Wellness & Recovery Specialist — Member Experience & Safety

EoS Fitness; San Antonio (TX); On-site; USD 14,000 - 15,000; Full time

Benefits offered by this job

Free gym membership

Daily pay

401(k) + company match

Group health insurance

Dental & vision

Employee referral program

Personal education growth

Job summary

EōS Fitness in San Antonio, TX seeks a highly motivated Wellness & Recovery Specialist to support amenities including Refresh & Recovery and EGYM. You will ensure clean, safe, and welcoming spaces, educate members on services, and assist with frontline operations to deliver a superior member experience.

Ideal candidates are customer-focused, with strong interpersonal skills, flexible scheduling, and a passion for health and wellness. CPR/AED certification is required within 30 days of hire.

Qualifications

• Ability to multitask while effectively engaging with members in a fast-paced environment.
• Strong communication skills, able to clearly convey issues and operational needs to management.
• Excellent interpersonal skills with a customer-focused attitude.
• Willing to work weekends, evenings and holidays as needed.
• Willing to learn about the Refresh & Recovery services offered.
• Passionate about health and wellness.
• Customer service experience preferred.
• CPR/AED certification required within 30 days of hire.
• Must pass a background check.
• Embrace EōS Fitness Core Values.

Responsibilities

• Assist and educate members on Refresh & Recovery services, including Cryotherapy, Infrared Therapy, Hydro Massage, Normatech, Theraguns, and other offerings.
• Follow and lead safety protocols to prioritize the health and safety of both team members and members.
• Enforce membership compliance by ensuring members have the correct membership level to access amenities.
• Monitor saunas and recovery rooms to ensure quality member experience by maintaining clean floors, stocked towels, appropriate lighting, and comfortable music levels.
• Identify equipment or technical issues for EGYM and Tank amenities and communicate concerns to the Operations Manager for resolution.
• Ensure all equipment is functional, clean, and equally accessible to members, promoting fair usage.
• Conduct daily audits of equipment functionality and cleanliness during weekly walks for all amenities, addressing any concerns promptly.
• Regularly audit pool and sauna temperatures, functionality, and cleanliness during shift walks, and report any issues.
• Maintain overall organization by ensuring equipment is returned to appropriate areas after use.
• Support front desk staff as needed to ensure smooth operations and member satisfaction.

Skills

Multitasking

Communication

Interpersonal skills

Flexible schedule

Learning mindset

Health & wellness

Customer service

CPR/AED

Background check

Job description

EōS Fitness in San Antonio, TX seeks a highly motivated Wellness & Recovery Specialist to support amenities including Refresh & Recovery and EGYM. You will ensure clean, safe, and welcoming spaces, educate members on services, and assist with frontline operations to deliver a superior member experience.

Ideal candidates are customer-focused, with strong interpersonal skills, flexible scheduling, and a passion for health and wellness. CPR/AED certification is required within 30 days of hire.