Wellness Programs Assistant: Outreach & Education

Hinesassoc; Dubuque (IA); Hybrid; USD 32,000 - 46,000; Full time

Job summary

Hines & Associates, Inc. in Dubuque, IA is seeking a Wellness Assistant to manage a list of member files requiring initial outreach, ensure receipt of standard disease and wellness education, and assist members in creating Healthy Tomorrows by Hines accounts.

You will answer questions on member accounts and support program activities with the wellness mobile/online application. You will collaborate with the wellness program manager, health coaches, chronic condition nurses, and other team

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Ability to manage multiple priorities.
• Proficiency with Microsoft Office and other computer applications.
• Demonstrated commitment to confidentiality and professionalism.
• Comfort with technology.

Responsibilities

• Collaborate with wellness program manager, health coaches, chronic condition nurses, and other team members to support participant success.
• Perform general administrative duties.
• Assist with onboarding new patients and program participants.
• Support chronic condition management programs through participant outreach and engagement.
• Provide assistance with web and app initiatives of wellness and educational programs.
• Maintain accurate participant records and documentation.
• Respond to participant questions and provide excellent customer service.

Skills

Communication

Organizational skills

Time management

Multitasking

Confidentiality

Comfort with technology

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Hines & Associates, Inc. in Dubuque, IA is seeking a Wellness Assistant to manage a list of member files requiring initial outreach, ensure receipt of standard disease and wellness education, and assist members in creating Healthy Tomorrows by Hines accounts.

You will answer questions on member accounts and support program activities with the wellness mobile/online application. You will collaborate with the wellness program manager, health coaches, chronic condition nurses, and other team