Wellness Assistant

Hines & Associates Inc; Dubuque (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Hines & Associates Inc. in Dubuque, IA is seeking a Wellness Assistant to manage member files, ensure education delivery, and assist with Healthy Tomorrows by Hines (HTbH) accounts. The role collaborates with the wellness program manager and health coaches to promote participant success.

You will perform administrative duties, support onboarding of new patients, handle outreach for chronic condition programs, and maintain accurate records while delivering excellent customer service.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Ability to manage multiple priorities.
• Proficiency with Microsoft Office and other computer applications.
• Demonstrated commitment to confidentiality and professionalism.
• Comfort with technology.

Responsibilities

• Collaborate with wellness program manager, health coaches, chronic condition nurses, and other team members to support participant success.
• Perform general administrative duties.
• Assist with onboarding new patients and program participants.
• Support chronic condition management programs through participant outreach and engagement.
• Provide assistance with web and app initiatives of wellness and educational programs.
• Maintain accurate participant records and documentation.
• Respond to participant questions and provide excellent customer service.

Skills

Communication skills

Organizational skills

Time management

Multitasking

Confidentiality and professionalism

Technology aptitude

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Computer applications

Job description

Description

About Us:

Hines is a nationwide, independent leader in personalized managed health care, focused on what’s important to you—comprehensive services with the program excellence and cost containment that you demand. Hines & Associates, Inc.’s reputation as an industry leader is founded on over three decades of innovative and professional health care excellence. Serving all aspects of the industry, Hines is committed to conserving health care dollars while ensuring quality care through effective programs and personalized service.

Overview:

The Wellness Assistant will manage a list of member files that require initial outreach, ensure member’s receipt of standard disease and wellness education, assist members with creating Healthy Tomorrows by Hines (HTbH) accounts, answer questions on member accounts, assist the wellness program manager with creating educational programs and completing administrative tasks as requested on the wellness mobile/online application and perform other duties as assigned by the program supervisor.

Key Responsibilities

• Collaborate withwellness program manager, health coaches, chronic condition nurses, and other team members to support participant success
• Perform generaladministrative duties
• Assist with onboardingnew patients and program participants
• Support chronic condition management programs through participant outreach and engagement
• Provide assistance with web and app initiatives of wellness and educational programs
• Maintain accurate participant records and documentation
• Respond to participant questions and provide excellent customer service

PM21

Requirements

Minimum Qualifications Required

• High school diploma or equivalent
• Strong communication and interpersonal skills
• Excellent organizationaland time-management abilities
• Ability to manage multiple priorities
• Proficiency withMicrosoft Office and other computer applications
• Demonstrated commitmentto confidentiality and professionalism
• Comfortwith technology

**Wellness or healthcare experience is preferred, but we welcome candidates from diverse backgrounds who are eager to learn and make a difference.

Physical Requirements:

No significant physical exertion required, however occasional lifting of paper or boxes up to ten pounds.

*Hines welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.*