Wellness Assistant

Hinesassoc; Dubuque (IA); Hybrid; USD 32,000 - 46,000; Full time

Job summary

Hines & Associates, Inc. in Dubuque, IA is seeking a Wellness Assistant to manage a list of member files requiring initial outreach, ensure receipt of standard disease and wellness education, and assist members in creating Healthy Tomorrows by Hines accounts.

You will answer questions on member accounts and support program activities with the wellness mobile/online application. You will collaborate with the wellness program manager, health coaches, chronic condition nurses, and other team

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Ability to manage multiple priorities.
• Proficiency with Microsoft Office and other computer applications.
• Demonstrated commitment to confidentiality and professionalism.
• Comfort with technology.

Responsibilities

• Collaborate with wellness program manager, health coaches, chronic condition nurses, and other team members to support participant success.
• Perform general administrative duties.
• Assist with onboarding new patients and program participants.
• Support chronic condition management programs through participant outreach and engagement.
• Provide assistance with web and app initiatives of wellness and educational programs.
• Maintain accurate participant records and documentation.
• Respond to participant questions and provide excellent customer service.

Skills

Communication

Organizational skills

Time management

Multitasking

Confidentiality

Comfort with technology

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

About Us:

Hines is a nationwide, independent leader in personalized managed health care, focused on what's important to you-comprehensive services with the program excellence and cost containment that you demand. Hines & Associates, Inc.'s reputation as an industry leader is founded on over three decades of innovative and professional health care excellence. Serving all aspects of the industry, Hines is committed to conserving health care dollars while ensuring quality care through effective programs and personalized service.

Overview:

The Wellness Assistant will manage a list of member files that require initial outreach, ensure member’s receipt of standard disease and wellness education, assist members with creating Healthy Tomorrows by Hines (HTbH) accounts, answer questions on member accounts, assist the wellness program manager with creating educational programs and completing administrative tasks as requested on the wellness mobile/online application and perform other duties as assigned by the program supervisor.

Key Responsibilities

• Collaborate withwellness program manager, health coaches, chronic condition nurses, and other team members to support participant success
• Perform generaladministrative duties
• Assist with onboardingnew patients and program participants
• Support chronic condition management programs through participant outreach and engagement
• Provide assistance with web and app initiatives of wellness and educational programs
• Maintain accurate participant records and documentation
• Respond to participant questions and provide excellent customer service

PM21

Requirements

Minimum Qualifications Required

• High school diploma or equivalent
• Strong communication and interpersonal skills
• Excellent organizationaland time-management abilities
• Ability to manage multiple priorities
• Proficiency withMicrosoft Office and other computer applications
• Demonstrated commitmentto confidentiality and professionalism
• Comfortwith technology

Wellness or healthcare experience is preferred, but we welcome candidates from diverse backgrounds who are eager to learn and make a difference.

Physical Requirements:

No significant physical exertion required, however occasional lifting of paper or boxes up to ten pounds.

Hines welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.