Front Desk Sales Associate / Customer Service

WellBiz Brands, Inc.; Ridgefield (CT); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Pay starts at $20/hour depending on経験

Bonuses based on monthly conversion

Complimentary monthly massage or facia

Job summary

Elements Massage Ridgefield is seeking a Wellness Sales Associate / Customer Service Associate to enroll clients in the Wellness Program and to create an exceptional massage and facial experience for every guest. You will be the first and last friendly face in the studio, guiding new and existing clients through the process.

This role requires listening to clients, following our sales process, and collaborating with therapists and estheticians to keep clients at the center of the studio

Qualifications

• Must be at least 21 years old.
• Must be able to complete a minimum of 15/hr a week which includes coverage during nights and/or weekend shifts.
• Prior retail sales experience preferred; selling memberships or services in-person to potential clients.
• Customer Service in a spa-like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy-to-learn computer programs.
• Driven to create the best work environment for the employees and the best experiences for the client.

Responsibilities

• Informing all clients about the benefits of the Elements Massage Wellness Program, a no hassle membership plan
• Following our proven sales process to enroll clients into the Elements Massage Wellness Program
• Being the first and final face of hospitality, whether on the phone or in the studio
• Ensuring the client appointment paperwork and payment process is brief, painless, and accurate
• Working as a team with our Manager, Massage Therapists and Estheticians to create an environment where clients are the center of the world

Skills

Sales process

Listening to clients

Customer service storytelling

Job description

Elements Massage Ridgefield is looking for an engaging, fearless, outgoing personality to lead the sales and customer service of potential clients and current members. Our business is built on Wellness Program sales and we award our team when we meet our objectives.

Elements Massage Ridgefield is looking for a Wellness Sales Associate / Customer Service Associate to create an exceptional massage and facial experience for all the clients every time they enter the studio.

• Informing all clients about the benefits of the Elements Massage Wellness Program, a no hassle membership plan
• Following our proven sales process to enroll clients into the Elements Massage Wellness Program
• Being the first and final face of hospitality, whether on the phone or in the studio
• Ensuring the client appointment paperwork and payment process is brief, painless, and accurate
• Working as a team with our Manager, Massage Therapists and Estheticians to create an environment where clients are the center of the world

Benefits

• Pay starts at $20/hour depending on experience
• Bonuses based on monthly conversion numbers
• A complimentary monthly massage or facial at the studio

Skills

• Ability to follow our proven sales process to sell the monthly Elements Massage Wellness Program and build customer loyalty.
• The right candidate must like talking, but more important, love listening to all new clients, established clients, and perspective clients.
• The right candidate can turn every incident of client criticism to a story of great customer service.

Qualifications

• Applicant must be at least 21 years of age to be considered for this position.
• Must be able to complete a minimum of 15/hr a week which includes coverage during nights and/or weekend shifts
• Prior retail sales experience preferred; selling memberships or services in-person to potential clients.
• Customer Service in a spa-like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy-to-learn computer programs.
• Driven to create the best work environment for the employees and the best experiences for the client.

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