Wellness Membership Advisor: Guest Experience & Sales

Elements Massage; Santa Clarita (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Monthly incentives

Employee discounts on massage therapy

Growth opportunities

Job summary

Elements Massage – Santa Clarita is seeking a Wellness Membership Advisor to deliver outstanding customer experiences while driving studio growth. You’ll welcome clients, guide them through our wellness program, and confidently ask for memberships and services.

You’ll build relationships, manage scheduling and front desk tasks, and collaborate with therapists and leadership to ensure a seamless client journey.

Qualifications

• Previous experience in retail, customer service, hospitality, or another client-facing role preferred
• Demonstrated ability to meet or exceed sales goals in a performance-driven environment
• Strong communication and interpersonal skills with the ability to quickly build trust and genuine rapport
• Comfortable asking for the sale and discussing memberships, services, and promotions

Responsibilities

• Welcome clients with warm, professional hospitality.
• Educate clients on the Elements Wellness Program and value of membership.
• Confidently follow the sales process to convert first-time guests into members.
• Serve as the first and last impression of the studio with in-person and phone hospitality.
• Build relationships to encourage retention, referrals, and future visits.
• Manage scheduling, client communication, paperwork, and payments efficiently.
• Follow up with prospective and existing clients to support growth.
• Address client questions with professionalism and empathy.
• Collaborate with Managers and Therapists to maintain a positive environment.
• Contribute to sales goals while prioritizing client experience.

Skills

People-focused

Sales-driven

Confident communicator

Goal-oriented

Empathetic

Multitasking

Team-oriented

Coachable

Wellness passion

Tools

POS systems

Scheduling software

Job description

Elements Massage – Santa Clarita is seeking a Wellness Membership Advisor to deliver outstanding customer experiences while driving studio growth. You’ll welcome clients, guide them through our wellness program, and confidently ask for memberships and services.

You’ll build relationships, manage scheduling and front desk tasks, and collaborate with therapists and leadership to ensure a seamless client journey.