Retail Sales Associate / Customer Service

Elements Massage; Santa Clarita (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Monthly incentives

Employee discounts on massage therapy

Growth opportunities

Job summary

Elements Massage – Santa Clarita is seeking a Wellness Membership Advisor to deliver outstanding customer experiences while driving studio growth. You’ll welcome clients, guide them through our wellness program, and confidently ask for memberships and services.

You’ll build relationships, manage scheduling and front desk tasks, and collaborate with therapists and leadership to ensure a seamless client journey.

Qualifications

• Previous experience in retail, customer service, hospitality, or another client-facing role preferred
• Demonstrated ability to meet or exceed sales goals in a performance-driven environment
• Strong communication and interpersonal skills with the ability to quickly build trust and genuine rapport
• Comfortable asking for the sale and discussing memberships, services, and promotions

Responsibilities

• Welcome clients with warm, professional hospitality.
• Educate clients on the Elements Wellness Program and value of membership.
• Confidently follow the sales process to convert first-time guests into members.
• Serve as the first and last impression of the studio with in-person and phone hospitality.
• Build relationships to encourage retention, referrals, and future visits.
• Manage scheduling, client communication, paperwork, and payments efficiently.
• Follow up with prospective and existing clients to support growth.
• Address client questions with professionalism and empathy.
• Collaborate with Managers and Therapists to maintain a positive environment.
• Contribute to sales goals while prioritizing client experience.

Skills

People-focused

Sales-driven

Confident communicator

Goal-oriented

Empathetic

Multitasking

Team-oriented

Coachable

Wellness passion

Tools

POS systems

Scheduling software

Job description

Overview

Wellness Membership Advisor – Sales & Customer Experience

Make a Real Impact in Wellness & Customer Experience

Are you outgoing, motivated by goals, and passionate about creating exceptional customer experiences? Do you love connecting with people and helping them find solutions that genuinely improve their lives?

If so, we'd love to meet you.

At Elements Massage – Santa Clarita, we're more than a wellness studio—we're a team dedicated to helping people feel their best while creating an environment where both our clients and employees feel welcomed, valued, and cared for.

We're looking for a confident, engaging, and motivated Wellness Membership Advisor who can turn conversations into connections, connections into relationships, and relationships into loyal, long-term clients.

What You'll Do

As a Wellness Membership Advisor, you'll play an important role in both the client experience and the growth of our studio.

You'll:

• Welcome clients and create a warm, professional first impression
• Guide new clients through our proven sales process
• Educate clients on the benefits of the Elements Wellness Program
• Confidently ask for the sale and work toward individual and studio goals
• Build genuine relationships that turn first-time guests into loyal clients
• Recommend services and retail products based on client needs
• Manage appointment scheduling, client communication, and daily front desk responsibilities
• Follow up with prospective and existing clients to encourage future visits
• Turn client feedback—even challenging situations—into positive, memorable experiences
• Work closely with our Massage Therapists and leadership team to create a seamless client experience

Who We're Looking For

We're looking for someone who brings energy, confidence, accountability, and a genuine desire to succeed.

You may be a great fit if you:

• Are a natural communicator who connects easily with others and listens with intention
• Enjoy sales and aren't afraid to confidently recommend a membership, service, or product
• Are motivated by goals, incentives, and measurable results
• Have a positive, solutions-oriented mindset
• Can handle client concerns with professionalism, empathy, and care
• Are comfortable making outbound calls and following up with clients
• Can multitask and stay organized in a fast-paced environment
• Enjoy being part of a collaborative, team-oriented workplace
• Are dependable, coachable, and open to feedback
• Have a genuine passion for wellness and helping others feel their best

Competitive Pay + Monthly Incentive Potential

Your hard work and results should be recognized.

Our success is built around the Elements Wellness Program, and we reward our team for helping grow our membership community.

In addition to competitive hourly pay, you'll have the opportunity to earn:

• Commission on Wellness Program membership sales
• $500+ in potential monthly incentives
• Retail sales opportunities
• Employee discounts on massage therapy services
• Opportunities for professional growth and advancement

The more you contribute to the studio's success, the more opportunity you have to increase your earnings.

Responsibilities

Responsibilities & Duties

As a Wellness Membership Advisor, you'll play an important role in creating an exceptional client experience while contributing to the growth and success of the studio.

• Create an exceptional, welcoming experience for every client, every visit
• Educate clients on the benefits and value of the Elements Wellness Program, our simple and hassle-free membership
• Confidently follow our proven sales process to convert first-time guests into loyal Wellness Program members
• Serve as both the first and last impression of the studio by delivering warm, professional hospitality in person and over the phone
• Build genuine relationships with new and existing clients to encourage retention, referrals, and future visits
• Manage appointment scheduling, client communication, paperwork, and payment processing accurately and efficiently
• Follow up with prospective and existing clients to support membership and studio growth
• Confidently address client questions or concerns with professionalism, empathy, and a solutions-focused approach
• Collaborate closely with Managers and Service Providers to maintain a positive, supportive, and team-driven environment
• Contribute to individual and studio sales goals while keeping the client experience at the heart of every interaction

Qualifications

Qualifications

We're looking for someone who is people-focused, sales-driven, dependable, and excited to grow in a wellness-focused environment.

• Previous experience in retail sales, customer service, hospitality, or another client-facing role preferred
• Demonstrated ability to meet or exceed sales goals in a performance-driven environment
• Strong communication and interpersonal skills with the ability to quickly build trust and genuine rapport
• Comfortable discussing services, pricing, memberships, and promotions—and confidently asking for the sale
• Goal-oriented and motivated by achieving individual and team results
• Excellent organizational skills with strong attention to detail
• Ability to multitask, prioritize, and remain composed in a fast-paced environment
• Professional, dependable, and positive with a solutions-focused mindset
• Coachable and receptive to feedback, training, and continued development
• Comfortable making outbound calls and following up with prospective and existing clients
• Basic computer skills and confidence learning scheduling, booking, and POS systems
• Ability to collaborate effectively with Managers, Massage Therapists, Estheticians, and fellow team members
• Flexible availability, including evenings, weekends, and holidays as needed
• A genuine passion for wellness, customer service, and helping others feel their best

Sales experience is a plus, but we're equally interested in candidates with the right personality, drive, and willingness to learn.

Legal Disclaimer

©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.