Wellness Front Desk Specialist Student Services

Rochester Institute of Technology; City of Rochester (NY); On-site; USD 23,000 - 29,000; Part time

Job summary

Rochester Institute of Technology’s Counseling & Psychological Services (CaPS) seeks a Wellness Staff Assistant to be the student-facing front line, coordinating appointments and guiding visitors with professionalism and care. You will handle information about confidentiality, visit procedures, and health requirements while supporting CaPS operations.

The role emphasizes accuracy in records, timely responses, and comfortable use of electronic health systems in a fast-paced campus environment.

Qualifications

• High School diploma or GED required or equivalent.
• At least 2 years of relevant administrative experience.
• Experience with medical or counseling office settings is a plus.

Responsibilities

• Greets students, visitors, and callers at the front desk in a welcoming, professional manner.
• Schedules and manages appointments using electronic health systems.
• Provides information on services, confidentiality, and health requirements.
• Reviews immunization records and required documentation per regulations.
• Handles calls, payments, and maintains electronic records.
• Maintains confidentiality and supports department operations with sound judgment.

Skills

Front desk operations

HIPAA compliance

EHR systems

Communication skills

Multitasking

Diversity awareness

Education

High School diploma or GED

2 years relevant experience

Tools

EHR software

Appointment scheduling software

Payment processing software

Job description

Rochester Institute of Technology’s Counseling & Psychological Services (CaPS) seeks a Wellness Staff Assistant to be the student-facing front line, coordinating appointments and guiding visitors with professionalism and care. You will handle information about confidentiality, visit procedures, and health requirements while supporting CaPS operations.

The role emphasizes accuracy in records, timely responses, and comfortable use of electronic health systems in a fast-paced campus environment.