Wellness Front Desk & Guest Experience Specialist

Canyon Ranch; Tucson (AZ); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

55% off services

Health plan after 30 days

25 days personal time off

Supplemental health options

Employer-paid life insurance

Paid maternity leave

Job summary

Canyon Ranch is seeking a Guest Services Representative to welcome guests and ensure a seamless start to their Canyon Ranch experience. You will be the go-to source for stay details, hours, and services, with a focus on hospitality and professional communication.

Responsibilities include assisting guests across Front Office functions, maintaining high service levels, and supporting a calm, well-organized lobby environment.

Qualifications

• Excellent customer service and positive interpersonal skills.
• Demonstrated ability to facilitate and mediate sensitive situations with compassion and professionalism.
• Strong judgment and ability to maintain confidentiality.

Responsibilities

• Greet guests and ensure all details of their stay are confirmed.
• Serve as the source of information about restaurant hours and local venues.
• Support front office functions: Guest Services, PBX, and Bell Services; deliver high-level customer service.

Skills

Customer service

Interpersonal skills

Conflict resolution

Computer skills

Multitasking

Tools

Word

Excel

PowerPoint

Job description

Canyon Ranch is seeking a Guest Services Representative to welcome guests and ensure a seamless start to their Canyon Ranch experience. You will be the go-to source for stay details, hours, and services, with a focus on hospitality and professional communication.

Responsibilities include assisting guests across Front Office functions, maintaining high service levels, and supporting a calm, well-organized lobby environment.