Guest Experience Specialist - Wellness Hospitality (Austin)

Canyon Ranch; Texas; On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health plan

Paid maternity leave

Vacation and holidays 25 days

Life insurance

Employee Assistance Program

Job summary

Canyon Ranch Austin, launching Fall 2026 in the Texas Hill Country, invites you to join the founding team in delivering transformative wellness hospitality. As the first point of contact, you will welcome guests, manage reservations, and coordinate personalized services that create memorable experiences.

We seek flexible, customer-focused individuals with exceptional hospitality skills, strong communication, and discreet professionalism.

Qualifications

• Flexible to work weekends and holidays.
• Outstanding customer service with a positive, professional demeanor.
• Ability to build relationships with all levels of staff and guests.
• Discretion and confidentiality in handling guest information.
• Strong organizational skills and attention to detail.

Responsibilities

• Serve as the first point of contact, welcoming guests and assisting with check-in and inquiries.
• Manage reservations and coordinate guest requests to ensure high satisfaction.
• Provide courteous, proactive service and elevate guest experiences through attention to detail.
• Collaborate with team members to deliver on Canyon Ranch standards across locations.
• Support guest needs with professionalism and clear communication.

Skills

Customer service

Hospitality

Communication

Flexibility

Reservation management

Tools

Word

Excel

PowerPoint

Job description

Canyon Ranch Austin, launching Fall 2026 in the Texas Hill Country, invites you to join the founding team in delivering transformative wellness hospitality. As the first point of contact, you will welcome guests, manage reservations, and coordinate personalized services that create memorable experiences.

We seek flexible, customer-focused individuals with exceptional hospitality skills, strong communication, and discreet professionalism.