Wellness Experience Concierge — Flexible Scheduling

Canyon Ranch; Pittsfield (MA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health plan after 30 days

25 days PTO

Supplemental health care options

Employer-paid life insurance

Paid maternity leave

Career growth opportunities

Job summary

Canyon Ranch is hiring for a guest services role that focuses on matching guests with wellness services, answering calls, and arranging bookings to create a personalized experience across our properties. You will gather guest preferences, stay informed on offerings, and collaborate with department heads to ensure exceptional service.

The position requires strong communication, multitasking abilities, and a customer-first mindset, with 8.5-hour shifts between 7:30 AM and 9:00 PM, and benefits

Qualifications

• Bachelor’s degree preferred but not required; equivalent combination of education, training, or work experience considered.
• Experience in the health and wellness industry preferred; previous customer service experience required.
• Proficient in Microsoft applications and able to manage multiple projects and tasks efficiently under pressure.
• Strong communication, listening, interpretive, and organizational skills; ability to work collaboratively in a team environment.
• Personable and guest-focused, demonstrating understanding of Canyon Ranch philosophy and a passion for exceptional guest service.
• Work 8.5-hour shifts with flexible scheduling between 7:30 AM and 9:00 PM, balancing operational needs and shift preferences.

Responsibilities

• Match guest intentions with the ideal combination of services, activities, and lectures.
• Offer on-property assistance by answering calls, conducting one-on-one consultations, and booking or adjusting services.
• Gather, document, and follow up on guest preferences and requests to ensure a personalized experience.
• Stay informed on company and departmental offerings through training, emails, and collaboration with other department heads.

Skills

Customer service

Communication

Multitasking

Microsoft Office

Team collaboration

Education

Bachelor’s degree (preferred)

Tools

Microsoft Office

Job description

Canyon Ranch is hiring for a guest services role that focuses on matching guests with wellness services, answering calls, and arranging bookings to create a personalized experience across our properties. You will gather guest preferences, stay informed on offerings, and collaborate with department heads to ensure exceptional service.

The position requires strong communication, multitasking abilities, and a customer-first mindset, with 8.5-hour shifts between 7:30 AM and 9:00 PM, and benefits