Spa Experience Concierge & Operations

Canyon Ranch; Spicewood (TX); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Personal time off

Life insurance

Maternity leave

Professional growth

Job summary

Canyon Ranch Austin is seeking a friendly Guest Services Associate to welcome guests and ensure a seamless spa experience. You will schedule services, assist with arrivals, answer calls, and coordinate with wellness staff to meet guest needs.

We offer a supportive team, paid time off, life insurance, maternity leave, and growth opportunities. This role is based at Canyon Ranch Austin in the Texas Hill Country and requires a positive, service-oriented mindset.

Qualifications

• Must have a friendly, professional demeanor and deliver exceptional guest service.
• Ability to learn reservation systems and proprietary software and use them efficiently.
• Demonstrate strong communication and interpersonal skills in a fast-paced environment.

Responsibilities

• Welcome guests and provide exceptional service, answer questions and directions.
• Schedule, modify, and cancel spa, fitness, wellness, and recreational services.
• Manage guest arrivals, provide facility information and assist with guest needs.
• Answer calls, respond to inquiries, and coordinate appointments with departments.
• Process guest charges and maintain accurate records.

Skills

Hospitality

Guest services

Customer service

Administrative support

Teamwork

Communication

Tech-savvy

Education

High school diploma or equivalent

Associate degree or specialized hospitality training

Tools

Reservation systems

Proprietary software

Job description

Canyon Ranch Austin is seeking a friendly Guest Services Associate to welcome guests and ensure a seamless spa experience. You will schedule services, assist with arrivals, answer calls, and coordinate with wellness staff to meet guest needs.

We offer a supportive team, paid time off, life insurance, maternity leave, and growth opportunities. This role is based at Canyon Ranch Austin in the Texas Hill Country and requires a positive, service-oriented mindset.