Wellness Concierge: Client Care & Sales

Massage Envy; San Diego (CA); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Massage Envy - Carmel Mountain is hiring to support guests with outstanding customer service and a friendly, welcoming experience. In this role you will educate clients on services, promote the Wellness Program, and help schedule appointments while ensuring clients feel valued.

We seek candidates with retail or sales experience, strong math and computer skills, and the ability to multitask. Excellent people skills and knowledge of massage and skin care services are a plus, with opportunities to

Qualifications

• Retail or sales experience preferred.
• Critical thinker with strong math and computer skills.
• Excellent people skills and ability to build guest relationships.
• Basic knowledge of massage and skin care services.

Responsibilities

• Provide outstanding customer service and help guests feel valued and understood.
• Educate clients on services and promote the Wellness Program, booking future services and encouraging homecare retail purchases.
• Support clinic flow by greeting clients, scheduling services, answering calls, responding to emails and addressing questions.
• Grow and retain a client base in person and through phone/email outreach.

Skills

Retail experience

Sales skills

Math skills

Computer skills

People skills

Massage knowledge

Job description

Massage Envy - Carmel Mountain is hiring to support guests with outstanding customer service and a friendly, welcoming experience. In this role you will educate clients on services, promote the Wellness Program, and help schedule appointments while ensuring clients feel valued.

We seek candidates with retail or sales experience, strong math and computer skills, and the ability to multitask. Excellent people skills and knowledge of massage and skin care services are a plus, with opportunities to