Wellness Coach & Member Experience Leader

YMCA of Central Florida; Florida; On-site; USD 30,000 - 42,000; Full time

Job summary

YMCA of Central Florida is hiring for a role focused on cultivating member relationships and delivering a high-level customer service experience on the wellness floor. The position supports membership operations, guides member engagement, and schedules equipment cleaning on each shift.

The ideal candidate has 1–3 years in wellness or customer service, a high school diploma, and a strong desire to help people of all ages improve their health. Flexibility to work a varied schedule is expected.

Qualifications

• 18 years of age or older.
• High School diploma or equivalent is required.
• 1–3 years experience in wellness or customer service preferred.
• Prior customer service experience in a health club, spa, or healthcare setting is a plus.
• CPR/First Aid/AED certification preferred; must obtain within 60 days of hire.
• Desire to work with people of all ages and improve health and fitness.

Responsibilities

• Assists members on the wellness floor and Family Center courteously.
• Maintain wellness and fitness inventory.
• Promote member participation and healthy living programs to maximize wellness floor usage.
• Clean and maintain equipment per schedule or supervisor request.
• Participate in member retention, special events and fundraising.
• Upsell programs including Personal Training, Group Exercise, Youth Sports, Aquatics & Youth Development.
• Stay current with industry trends in wellness and fitness techniques.
• Report accidents/incidents to supervisor per policies.

Skills

Customer service

People skills

Flexibility

Education

High school diploma

Job description

YMCA of Central Florida is hiring for a role focused on cultivating member relationships and delivering a high-level customer service experience on the wellness floor. The position supports membership operations, guides member engagement, and schedules equipment cleaning on each shift.

The ideal candidate has 1–3 years in wellness or customer service, a high school diploma, and a strong desire to help people of all ages improve their health. Flexibility to work a varied schedule is expected.