Wellness Lead & Member Experience Specialist

YMCA of Greenville; Verdin Estates (SC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Earned Wages Access

Free Y Membership

Program Discounts

Personal Training Discount

Retirement Plan (403b)

Job summary

YMCA of Greenville is hiring a Wellness Associate II to provide shift leadership and superb member service on the wellness floor. You will greet members, answer questions, book appointments, and help maintain a clean, organized facility.

The role supports program participants and staff, ensuring safety and compliance with YMCA policies while promoting the Y's mission of healthy living and community. This is a part-time position with opportunities to develop leadership skills.

Qualifications

• Requires CPR/First Aid, Blood Bourne Pathogen and Child Abuse Prevention training within first 30 days of employment.
• Minimum three years of experience working with wellness.
• Minimum of 6 months in a leadership or supervisory role.
• At least one year of customer service/public relations experience.

Responsibilities

• Provides day-to-day operational supervision to Wellness staff team.
• Schedules staff team.
• Assists manager in training of part-time staff members as directed.
• Provides leadership of daily activities.
• Provides guidance to staff in proper response to member questions/concerns.
• Provides exemplary customer service.
• Enforcing YMCA and Wellness Department rules and policies.
• Maintain a clean, safe, fully stocked and well organized work area.
• Give facility tours and orientations to new or prospective members as needed.
• Actively promote the Y, memberships, programs, services, and lessons, as well as promotions and discounts available.
• Provide accurate, appropriate and immediate responses to all requests by members/guests.
• Provide detailed descriptions of Y memberships, programs, services, facility features and hours of operation.
• Adhere to policies related to boundaries with consumers
• Attend/complete required abuse risk management training
• Adhere to procedures related to managing high-risk activities and supervising consumers
• Follow mandated reporting requirements

Skills

Leadership

Customer service

Wellness knowledge

Communication

Organization

Multi-tasking

Education

High School Diploma/GED

Job description

YMCA of Greenville is hiring a Wellness Associate II to provide shift leadership and superb member service on the wellness floor. You will greet members, answer questions, book appointments, and help maintain a clean, organized facility.

The role supports program participants and staff, ensuring safety and compliance with YMCA policies while promoting the Y's mission of healthy living and community. This is a part-time position with opportunities to develop leadership skills.