Wellness Clinic Operations Lead

Massage Envy; Flowood (MS); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive base pay plus bonuses and佣

Job summary

Massage Envy Flowood seeks a natural leader to inspire a team of caring professionals and deliver an exceptional guest experience in a welcoming, therapeutic environment. You will manage daily operations, drive membership and retail sales, ensure compliance with labor laws, build a high-achieving team, and model our core values of optimism, gratitude, excellence, consistency and empathy.

You will lead the sales and customer service team, monitor inventory and deposits, coordinate training, set

Responsibilities

• Leading the way to an amazing experience for members and guests by managing the daily operations of the location, maintaining a clean, safe, therapeutic environment for everyone and guiding the sales and customer service team to positively resolve customer challenges.
• Helping the location move more people forward in their wellness journeys by driving membership, promoting retail sales, partnering with the franchisee to set performance goals and working with the team to achieve them.
• Building a high-achieving team by setting clear expectations, providing ongoing training and mentorship, and reviewing performance regularly to empower team members to improve and grow.
• Running a tight ship where every operational detail is addressed, from managing inventory and deposits to ensuring compliance with all labor and employment laws applicable to location employees (including any local and state licensing laws for massage therapists and estheticians).
• Creating a strong workplace culture where all employees feel valued, good work is recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission.
• Modelling the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.
• Good with people, building trust and confidence and developing positive relationships with employees, members, and guests.

Job description

Massage Envy Flowood seeks a natural leader to inspire a team of caring professionals and deliver an exceptional guest experience in a welcoming, therapeutic environment. You will manage daily operations, drive membership and retail sales, ensure compliance with labor laws, build a high-achieving team, and model our core values of optimism, gratitude, excellence, consistency and empathy.

You will lead the sales and customer service team, monitor inventory and deposits, coordinate training, set