Wellness Operations Lead - Sales & Team Growth

Massage Envy; Town of Clay (NY); Vor Ort; USD 34.000 - 39.000; Vollzeit

Benefits dieser Stelle

Base pay

Commissions & bonuses

Bonus opportunities

Membership commissions

Healthcare

401(k)

Paid time off

Referral bonus

Employee assistance

Flexible schedule

Training

Zusammenfassung

Massage Envy Clay is seeking an Operations Manager to lead a team of caring professionals and drive membership growth, retail sales, and exceptional member experiences. You will work with the Regional Manager and Director of Operations to crush sales goals, build relationships, and develop staff through ongoing training and incentives.

The ideal candidate brings management and sales experience in a personal service environment, strong leadership, and a passion for wellness.

Qualifikationen

• Have management and sales experience, preferably in a personal service environment such as a spa, salon, or gym.
• Massage industry experience is a PLUS but not required
• Are natural leaders who can build relationships while motivating, coaching and supporting a team
• Can have tough conversations in a professional and constructive manner
• Can create a strong workplace culture where all employees feel valued and recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission
• Superior sales closing skills
• Develop, implement and track incentive programs
• Ideal candidate will be sales driven and have the ability to close the sale!

Aufgaben

• Manage all operational aspects including driving memberships, promoting retail sales, guiding the team, overseeing inventory, ensuring compliance with all laws, etc.
• Strive for continuous growth by setting goals, prioritizing work and analyzing business performance
• Effectively resolve customer challenges while maintaining a safe and therapeutic environment
• Empower team members to improve and grow by setting clear expectations, providing ongoing training, and reviewing performance regularly
• Develop positive relationships and build confidence with employees, members, and guests
• Improve the sales systems, processes, and policies in support of the organization’s mission
• Manage and increase the effectiveness and efficiency of the Wellness Consultants
• Play an active role to obtain sales operational excellence
• Engage in the hiring process and disciplinary actions as necessary
• Play a large role in the growth of the location’s Skin Care business – hiring, training, and coaching
• Consistently coach the Wellness Consultants and review sales performance on a regular basis
• Report to work/meetings consistently and on time; complete tasks correctly and on time
• Maintain confidentiality; listen to others without interrupting; keep emotions under control
• Contribute to building a positive team spirit; ask for and offer help when needed
• Able to deal with frequent change, delays, or unexpected events
• Speak clearly and persuasively in positive or negative situations
• Treat people with respect; follow through on commitments; work with integrity and ethics
• Apply feedback to improve performance; monitor own work to ensure quality
• Responsible for inventory of all supplies, equipment, and retail product
• Conduct staff meetings on regular basis and/or present on relevant issues
• Full knowledge of crisis management procedures and media protocols
• Conduct one-on-ones with teams to review performance and incentives
• Perform all other duties as assigned

Kenntnisse

Management experience

Sales experience

Leadership

Relationship building

Coaching

Jobbeschreibung

Massage Envy Clay is seeking an Operations Manager to lead a team of caring professionals and drive membership growth, retail sales, and exceptional member experiences. You will work with the Regional Manager and Director of Operations to crush sales goals, build relationships, and develop staff through ongoing training and incentives.

The ideal candidate brings management and sales experience in a personal service environment, strong leadership, and a passion for wellness.