Operations Manager

Massage Envy; Flowood (MS); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k)

Discounted massages and wellness services

Promotion from within

Job summary

A wellness service provider in Flowood, Mississippi, is looking for an Operations Manager to lead a team of sales associates and licensed therapists. Responsibilities include managing payroll, enhancing sales performance, and ensuring excellent guest experiences. Ideal candidates will have leadership experience in a fast-paced environment and strong organizational skills. The role offers a starting pay of $40,000 to $45,000 plus benefits including medical and wellness discounts.

Qualifications

• Leadership experience in retail, service, or fast-paced environments required.
• Experience with payroll, scheduling, and performance metrics is necessary.
• Must be a confident coach and motivator.

Responsibilities

• Lead and develop a team of sales associates and therapists.
• Manage operational functions including payroll and timekeeping.
• Drive sales performance through metrics and strategic planning.

Skills

Leadership experience

Operational mindset

Organizational skills

Data-driven decision making

Coaching and development

Job description

Ready to Lead, Drive Results, and Grow Your Career? We're Hiring an Operations Manager at Massage Envy Flowood!

Are you an emerging leader ready to take the next step in your career? This Operations Manager role is ideal for someone with leadership experience who’s eager to expand their impact, build strong teams, and drive business performance. If you thrive in a fast-paced, results-driven environment and want a role where your work truly matters, we want to hear from you.

Responsibilities:

• Leading, coaching, and developing a high-performing team of sales associates and licensed therapists
• Managing core operational functions including payroll, timekeeping, and daily financial processes
• Driving sales performance by monitoring metrics, setting goals, and executing strategic plans
• Overseeing team development, training, and performance management to build a strong, engaged staff
• Ensuring smooth front desk operations, scheduling efficiency, and an exceptional guest experience
• Maintaining a clean, organized, and welcoming clinic environment
• Tracking KPIs, managing inventory, and preparing reports to support business decisions
• Acting as a key liaison with upper management to communicate performance and opportunities

Requirements:

• Leadership experience in retail, service, or a fast-paced business environment
• Strong operational mindset with experience or exposure to payroll, scheduling, and performance metrics
• A confident coach who can motivate teams and develop future leaders
• Highly organized with the ability to manage multiple priorities and deliver results
• Comfortable using systems, reports, and data to drive decisions
• A growth mindset and desire to advance within a performance-driven organization

Compensation & Benefits:

• $40,000-45,000 starting pay (base + bonus + commission)
• Medical, dental, vision, and 401(k)
• Discounted massages and wellness services.
• We promote from within and invest in your growth.