Wellness Center Ambassador

Hackensack Meridian Health Inc.; Eatontown (NJ); On-site; USD 21,000 - 30,000; Full time

Job summary

Hackensack Meridian Health is seeking a Wellness Center Ambassador to warmly welcome patients and visitors, assist with registration and scheduling, and provide essential clerical support in a busy Wellness Center.

You will help guests navigate the facility, support scheduling needs, and ensure a positive, cohesive experience from entry to departure.

Qualifications

• High School diploma, GED, and/or GED equivalent programs.
• Minimum of one year of working experience.
• Ability to work independently and manage multiple tasks in a fast-paced, visible environment while maintaining a professional and confident demeanor in stressful situations.
• Highly resourceful, efficient, and organized with excellent interpersonal, verbal communication, problem-solving, and service recovery skills.
• Computer skills.
• Past experience with Matrix reporting environment

Responsibilities

• Welcomes guests and greets them upon arrival.
• Supports wayfinding as needed.
• Provides clerical support to ensure a positive and tailored experience.
• Checks in the patient or assists with quick registration or scheduling.
• Ensures the patient/visitor has a positive and cohesive experience throughout their visit.

Skills

Interpersonal skills

Verbal communication

Problem-solving

Service recovery

Organizational skills

Computer skills

Education

GED/High School Diploma

Associate's degree

Bachelor's degree

Tools

Matrix reporting environment

Job description

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Wellness Center Ambassador serves as a welcoming host for the patients that visit the Health and Wellness Center. This position welcomes guests and greets them upon arrival, supports wayfinding as needed, provides clerical support to ensure a positive and tailored experience, checks in the patient or, when required, helps with a quick registration or scheduling. The Wellness Center Ambassador ensures the patient/visitor has a positive and cohesive experience throughout their visit.

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Minimum of one year of working experience.
• Ability to work independently and manage multiple tasks in a fast-paced, visible environment while maintaining a professional and confident demeanor in stressful situations.
• Highly resourceful, efficient, and organized with excellent interpersonal, verbal communication, problem-solving, and service recovery skills.
• Computer skills.
• Past experience with Matrix reporting environment

Education, Knowledge, Skills and Abilities Preferred:

• Associate's and/or Bachelor's degree.
• Minimum of one year of experience in front desk/reception or hospitality experience
• Patient Advocacy Certification.
• Bilingual.