Wellness Associate

Massage Envy; Florida; On-site; USD 17,000 - 25,000; Full time

Job summary

Massage Envy Clermont is seeking a front desk sales associate with exceptional customer service skills. This role focuses on retail sales and helping clients understand services and products, with base hourly pay plus commission. You will work evenings and weekends and strive to meet monthly goals.

Excellent communication, reliability, and a friendly, positive attitude are essential. You will build relationships with members and guests and contribute to a positive team culture.

Qualifications

• Retail sales experience is a must.
• Base hourly pay plus commission on sales.
• You must be able to sell and reach monthly goals.

Responsibilities

• Help clients understand the benefits of massage, skin care and stretch.
• Establish relationships with members and guests to grow and retain clients.
• Connect clients with retail products to extend service impact.
• Upsell services and products including the wellness program.
• Provide outstanding customer service by greeting clients, scheduling services, answering calls, and maintaining a safe environment.
• Promote total body care by educating clients on services, booking future visits, and encouraging home-care retail purchases.
• Support team goals and build positive relationships with team members.

Skills

Outgoing

Friendly

Positive attitude

Trustworthy

Great on the computer

Great with speaking to people

Exceptional customer service

Job description

If you have EXCEPTIONAL customer service skills, are GREAT with people, and maintain a POSITIVE attitude at all times, we are looking for YOU!

Massage Envy Clermont is looking for the right person to join our team. This is a great opportunity for someone wanting to stay long term and grow with the company. Qualities we are looking for: Outgoing, Friendly, Positive Attitude, TRUSTWORTHY, Great on the computer, Great with speaking to people, and exceptional customer service skills.

This is a sales-orientated position. Retail sales experience is a must! You must have strong work ethic, be motivated and take initiative. Base hourly pay, plus commission on sales. You must be able to sell and reach monthly goals set. You control your pay and how much you can make.

Some of the job responsibilities would be:

• Help clients understand the benefits of regular massage, skin care and stretch.
• Establish relationships with members and guests to grow and retain a client base.
• Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive.
• Upsell services and products including our wellness program.
• Provide outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
• Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
• Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.

We have monthly incentives to motivate and inspire our staff to work as a team while having fun. We believe in a positive workplace, and working as a team. Must be able to work evenings and weekends and nights.