Wellness Associate

Massage Envy; Kissimmee (FL); On-site; USD 17,000 - 28,000; Full time

Job summary

Massage Envy Kissimmee is seeking a sales-oriented team member with outstanding customer service to drive retail and service sales in a friendly, professional environment.

You will greet clients, schedule appointments, and recommend products and Wellness Program options while helping to build a loyal client base. Flexible hours including evenings and weekends are required to meet monthly goals.

Qualifications

• Retail sales experience required.
• Excellent customer service and communication skills.
• Ability to meet monthly sales goals and work a flexible schedule including evenings and weekends.

Responsibilities

• Explain benefits of massage, skincare, and stretch to clients.
• Build relationships with members and guests to grow and retain clients.
• Suggest retail products that enhance services.
• Upsell services and wellness programs.
• Greet clients, schedule services, answer calls, and maintain confidentiality.
• Promote total body care and book future appointments.
• Support team goals and maintain a positive work environment.

Skills

Retail sales

Customer service

Team player

Job description

If you have EXCEPTIONAL customer service skills, are GREAT with people, and maintain a POSITIVE attitude at all times, we are looking for YOU!

Massage Envy Kissimmee is looking for the right person to join our team. This is a great opportunity for someone wanting to stay long term and grow with the company. Qualities we are looking for: Outgoing, Friendly, Positive Attitude, TRUSTWORTHY, Great on the computer, Great with speaking to people, and exceptional customer service skills.

This is a sales-orientated position. Retail sales experience is a must! You must have strong work ethic and be motivated and take initiative. Base hourly pay, plus commission on sales. You must be able to sell and reach monthly goals set. You control your pay and how much you can make.

Some of the job responsibilities would be:

• Help clients understand the benefits of regular massage, skin care and stretch.
• Establish relationships with members and guests to grow and retain a client base.
• Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive.
• Upsell services and products including our wellness program.
• Provide outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
• Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
• Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.

We have monthly incentives to motivate and inspire our staff to work as a team while having fun. We believe in a positive workplace, and working as a team. Must be able to work evenings and weekends and nights.