Spa Sales Associate Front Desk

Massage Envy; Florida; On-site; USD 17,000 - 28,000; Part time

Job summary

Massage Envy Lake Worth/Wellington is seeking a driven sales associate with exceptional customer service. This is a sales‑oriented role with base hourly pay plus commission on sales. You must be able to sell, reach goals, and enjoy a positive team environment.

Responsibilities include explaining benefits of massage and skincare, booking appointments, selling retail, upselling services, and driving member retention while upholding the Massage Envy values.

Qualifications

• Must have sales experience.
• Exceptional customer service skills.
• Able to work evenings and weekends.

Responsibilities

• Explain benefits of regular massage, skincare and stretch.
• Establish relationships with members and guests to retain clients.
• Connect clients with retail products to extend benefits of services.
• Answer calls, book spa appointments and sell retail products.
• Upsell services and products including wellness program.
• Greet clients, schedule services, answer questions, maintain confidentiality and a safe environment.
• Promote total body care and home-care product recommendations.
• Drive member retention via phone and email outreach.

Skills

Customer service

Sales

Communication

Computer literacy

Job description

If you have EXCEPTIONAL customer service skills, are GREAT with people, and maintain a POSITIVE attitude at all times, we are looking for YOU!

Massage Envy of Lake Worth and Wellington is looking for the right person to join our team. This is a great opportunity for someone wanting to stay long term and grow with the company. Qualities we are looking for:

Outgoing, Friendly, Positive Attitude, TRUSTWORTHY, Great on the computer, Great with speaking to people, and exceptional customer service skills. This is a sales orientated position. Sales experience is a must! Base hourly pay plus commission on sales. This is NOT an hourly position, you must be able to sell and reach goals set. You control your pay and how much you can make.

• Help clients understand the benefits of regular massage, skin care and stretch.
• Establish relationships with members and guests to grow and retain a client base.
• Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive.
• Answer the phone and book spa appointments and sell retail products
• Up sell services and products including our wellness program.
• Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
• Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
• Driving member retention through outreach via phone and email to current members.
• Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.
• Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.

This position is hourly plus bonus. We have many incentives each month to help and motivate you make money. We believe in a positive workplace, and working as a team.

Must be able to work evenings and weekends.