Wellness Assistant

Hines; Cascade (IA); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Life insurance

Critical Illness insurance

Accident insurance

Flexible spending account

401k with company match

Paid holidays

Work-life balance

Hybrid work option after orientation

Generous time off

Job summary

Hines is seeking a Wellness Assistant to manage member files, outreach, and education, supporting Healthy Tomorrows by Hines accounts and assisting the wellness program manager. This full-time, in-office role has a planned transition to a hybrid schedule after orientation, with well-rounded administrative duties and a focus on excellent customer service.

The position offers competitive compensation (18–20 USD hourly) plus medical, dental, vision coverage, a 401(k) match, and generous paid

Qualifications

• High school diploma or equivalent.
• Excellent communication and organizational skills.
• Healthcare or wellness experience preferred, but open to learning.

Responsibilities

• Collaborate with wellness program staff to support participant success.
• Perform general administrative duties.
• Assist onboarding new patients and program participants.
• Support chronic condition management programs through outreach.
• Assist with web and app initiatives of wellness programs.

Skills

Strong communication

Interpersonal skills

Organizational skills

Time management

Microsoft Office

Confidentiality awareness

Tech-savvy

Education

High school diploma or equivalent

Job description

About Us

Hines is a nationwide, independent leader in personalized managed health care, focused on what’s important to you—comprehensive services with the program excellence and cost containment that you demand. Hines & Associates, Inc.’s reputation as an industry leader is founded on over three decades of innovative and professional health care excellence. Serving all aspects of the industry, Hines is committed to conserving health care dollars while ensuring quality care through effective programs and personalized service.

Description

Hines is a nationwide, independent leader in personalized managed health care, focused on what’s important to you—comprehensive services with the program excellence and cost containment that you demand. Hines & Associates, Inc.’s reputation as an industry leader is founded on over three decades of innovative and professional health care excellence. Serving all aspects of the industry, Hines is committed to conserving health care dollars while ensuring quality care through effective programs and personalized service.

Overview

The Wellness Assistant will manage a list of member files that require initial outreach, ensure member’s receipt of standard disease and wellness education, assist members with creating Healthy Tomorrows by Hines (HTbH) accounts, answer questions on member accounts, assist the wellness program manager with creating educational programs and completing administrative tasks as requested on the wellness mobile/online application and perform other duties as assigned by the program supervisor. This position is full-time, Monday - Friday, no weekends or nights! This is an in-office position until successful completion of the orientation period and then there is an option for a hybrid option of three - four days working from home and 1 - 2 days in the office.

What We Offer

• Competitive salary and benefits, including medical, dental, vision, short-term disability, long-term disability, company paid and voluntary life insurance. Critical Illness, accident insurance and flexible spending also available!
• 401k plan with company match, fully vested after 1 year.
• No weekends and nights!
• Paid Holidays
• Work-life balance.
• A regular full-time schedule.
• Hybrid home/office opportunity after successful completion of orientation period.
• Generous time off policy

Key Responsibilities

• Collaborate with wellness program manager, health coaches, chronic condition nurses, and other team members to support participant success
• Perform general administrative duties
• Assist with onboarding new patients and program participants
• Support chronic condition management programs through participant outreach and engagement
• Provide assistance with web and app initiatives of wellness and educational programs
• Maintain accurate participant records and documentation
• Respond to participant questions and provide excellent customer service

Requirements

Minimum Qualifications Required

• High school diploma or equivalent
• Strong communication and interpersonal skills
• Excellent organizational and time-management abilities
• Ability to manage multiple priorities
• Proficiency with Microsoft Office and other computer applications
• Demonstrated commitment to confidentiality and professionalism
• Comfort with technology
• Wellness or healthcare experience is preferred, but we welcome candidates from diverse backgrounds who are eager to learn and make a difference.

Physical Requirements

No significant physical exertion required, however occasional lifting of paper or boxes up to ten pounds.

*Hines welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.*

Compensation details

18-20 Hourly Wage