Wellness Front Desk & Membership Sales Associate

Massage Envy; City of Tonawanda (NY); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Hourly pay + commission

Paid time off

Dental insurance

Vision insurance

Life and disability insurance

Tuition reimbursement

Flexible scheduling

Job summary

Massage Envy Hamburg, NY is seeking a full-time Wellness Support Specialist. You will help front desk operations, greet members, answer calls, and promote the Wellness Program while supporting service providers and maintaining a calm, inviting environment.

The role requires a positive, sales-oriented mindset, integrity, and strong customer service skills. Experience with POS and basic computer tasks is helpful in a fast-paced team setting.

Qualifications

• Sales experience or ability to connect clients to memberships, services, and retail products.
• Strong customer service mindset and communication skills.
• Comfort handling cash and basic math.
• Able to work in a fast-paced environment.
• Integrity and reliability in daily tasks.

Responsibilities

• Assist front desk staff with daily operations and client flow.
• Answer phone calls and schedule appointments.
• Greet members and guests and promote the Wellness Program.
• Support team to ensure a clean, calm lobby and treatment areas.
• Stay informed about products and promotions.

Skills

Sales

Customer Service

Cash Handling

Teamwork

Education

High School Diploma or equivalent

Tools

POS System

Computer Skills

Job description

Massage Envy Hamburg, NY is seeking a full-time Wellness Support Specialist. You will help front desk operations, greet members, answer calls, and promote the Wellness Program while supporting service providers and maintaining a calm, inviting environment.

The role requires a positive, sales-oriented mindset, integrity, and strong customer service skills. Experience with POS and basic computer tasks is helpful in a fast-paced team setting.