Cannabis Wellness Advisor - Customer-First Retail

Cresco Labs; Huntington (WV); On-site; USD 18,000 - 26,000; Part time

Job summary

Cresco Labs’ Sunnyside dispensaries are seeking a Wellness Advisor to guide customers in selecting cannabis products for recreational, medical, and caregiver needs. You will leverage customer service, product knowledge, and state compliance to deliver a best-in-class experience from check-in through checkout.

You will greet customers, educate on products, maintain accurate records, assist in inventory, and support store operations while upholding safety and regulatory standards.

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year experience in customer service; retail or hospitality experience preferred.
• Flexibility to work shifts that may include opening, closing, weekends, and holidays.
• Excellent customer service skills and ability to engage with customers.
• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
• Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance).

Responsibilities

• Greet customers, ensuring a best-in-class experience.
• Build customer relationships by asking questions about and listening attentively to customer needs, fostering a welcoming and reassuring environment.
• Assist customers in product selection through education of different cannabis products and their varying impact on the human body.
• Apply effective selling and cross-selling techniques to build baskets.
• Verify proper documentation and ID for customers.
• Assist in verifying the accuracy of orders being dispensed to customers in a timely fashion.
• Label and package customer orders.
• Perform accurate cash handling in the company’s Point of Sale system, following Standard Operating Procedures (SOPs).
• Maintain accurate records of all dispensary activities including customer records, sales, deliveries and returns in accordance with the state regulatory agency and the standards set by Company.
• Perform routine inventory counts of all products.
• Ensure product stock is organized and meets compliance regulations.
• Assist managers with organizing sales floor merchandise and product displays.
• Ensure security measures and safety compliance in the store according to Company SOPs.
• Assist in keeping the store an organized and clean environment for customers and team
• Escalate any employee or customer issues to management.

Skills

Customer service

Retail experience

Flexibility

Physical strength

Education

High School Diploma or equivalent

Job description

Cresco Labs’ Sunnyside dispensaries are seeking a Wellness Advisor to guide customers in selecting cannabis products for recreational, medical, and caregiver needs. You will leverage customer service, product knowledge, and state compliance to deliver a best-in-class experience from check-in through checkout.

You will greet customers, educate on products, maintain accurate records, assist in inventory, and support store operations while upholding safety and regulatory standards.