Well-Being Attendant-Campus Recreation (Work Study)

Penn State University; University Park (TX); On-site; USD 17,000 - 21,000; Part time

Job summary

Penn State University is seeking a Work Study Well-being Attendant for Campus Recreation in the IM Building. The role supports the well-being room operations, assists patrons, and helps with reservations and programing while upholding campus policies.

The position is for the 26-27 academic year and requires a work-study award. Responsibilities include customer service, room maintenance, and participation in wellbeing programs.

Qualifications

• Strong customer service mindset.
• Ability to follow policies and procedures.
• Willingness to attend trainings including CPR/First Aid.

Responsibilities

• Assist patrons and maintain the well-being room ambiance.
• Assist with scheduling and reservations in Fusion software.
• Greet guests and verify IDs using Fusion system.
• Educate patrons on well-being initiatives and Penn State Flourish model.
• Keep the space clean and organized, including chairs and mind-body areas.
• Support staffing and operations under the Well-being Manager.
• Open/close the room and assist with equipment as needed.
• Complete other duties as assigned by Wellness Manager or staff.

Job description

JOB DESCRIPTION AND POSITION REQUIREMENTS

This position requires you to have received a work-study award. To verify if you have received a work-study award, please consult the Financial Aid Award Summary area in your LionPATH account. A Federal Work Study award does not guarantee a job is available.

Job Title : Work Study Well-being Attendant

Location: Campus Recreation, IM Building

Direct Report: Coordinator for Fitness and Well-being, Personal Training

Description: Campus Recreation is committed to fostering health and well-being within our community. Our well-being room provides a peaceful environment for relaxation and rejuvenation.

Within the department of Campus Recreation, the Well-being Attendant will help maintain the cleanliness and ambiance of the well-being room, assist patrons, and support well-being activities. This individual must be able to uphold Campus Recreation policies and procedures, support the operations of the well-being room, and assist with Campus Recreation Well-being programing and initiatives.

This position is for the 26-27 academic year.

Responsibilities:

• Assist in providing exceptional customer services to patrons.
• Responsible for scheduling and assisting patrons with making reservations in Fusion software
• Greet and check for proper identification of all guests via Fusion facility management software.
• Educate patrons on well-being initiatives and Penn State Flourish model.
• Keep the well-being facility clean and organized, including lounge area, massage chairs, and mind-body spaces.
• Encourage positive group development by engaging with participants and promoting a culture of respect and trust.
• Responsible for upholding the risk management plan for student staff, which is designed to prevent injuries as well as prepare students to respond appropriately to accidents, injuries and life-threatening emergencies.
• Ensure well-being room is safe, secure, and operational
• Responsible for opening and closing procedures of well-being room.
• Routine and/or special cleaning of equipment within well-being room.
• Ability to troubleshoot employee requests or problems with equipment and well-being room.
• Assist Well-being Manager with staffing concerns.
• Complete other responsibilities as assigned by Wellness Manager or Fitness & Well-being Professional Staff.

Personal/Professional Development and Responsibilities:

• Attend all certifications or training(s) regarding technology within the well-being room.
• Attend certification training(s) for well-being, including Mental Health First Aid. - Complete Well-being Flourish Trainings.
• Be receptive to professional and personal development
• Balance time commitments.
• Give and receive feedback.
• Recognize limitations and work to improve in a timely manner.
• Function as a contributing member of the Campus Recreation team.

Expectations:

• Act as an extension of professional staff.
• Comprehensive knowledge and understanding of Campus Recreation and well-being.

Well-being Attendant Attire:

• Always appear neat, clean, and dressed professionally for role.
• Blue jeans without holes, dress slacks, shorts, or capris.
• Tops must be professional uniform.
• No hats or cutoff shorts.
• Nametag above the waist and on the left side.

Requirements:

• Strong problem-solving skills and ability to be proactive in decision-making.
• Ability to positively interact with student staff and patrons.
• Ability to work independently.
• Complete all required Penn State LRN training(s).
• Work a minimum of 10 hours per week. Average of three hours/week for department focused work.
• Attendance/Availability - must keep accurate and up-to-date availability in When-To-Work.
• Accommodate a variable work schedule that may include early mornings, late evenings, and/or weekends.
• Successfully complete American Red Cross or equivalent Adult CPR/First Aid after hire.

Beneficial Skills and Qualities:

• Time Management: Ability to balance work with academic responsibilities.
• Adaptability: Flexibility to handle different tasks and adjust to changing schedules.
• Problem-Solving: Quick thinking to address patron concerns and operational issues.
• Empathy: Understanding and addressing the needs of patrons with care.
• Teamwork: Collaborating effectively with other staff members.
• Initiative: Proactively identifying tasks that need to be done and act acc