Membership & Outreach Attendant-Campus Recreation (Work Study)

The Pennsylvania State University; State College (Centre County); Presencial; USD 15.000 - 21.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

On-campus job

Flexible schedule

Descripción de la vacante

The Pennsylvania State University is seeking a Work Study Membership and Outreach Attendant to support Campus Recreation. This on-campus role emphasizes customer service, guiding guests, and assisting with membership and program registrations.

You must be a Penn State student with a Federal Work-Study award and the ability to conduct facility tours, answer inquiries, and help patrons in person or by phone. The position runs for the 26-27 academic year with a starting wage of $13.00 per hour.

Formación

• Must successfully complete a criminal background check.
• Ability to positively interact with patrons and employees alike.
• Strong critical thinking skills.

Responsabilidades

• Greeting patrons with a friendly and welcoming demeanor.
• Conduct membership and locker sales transactions and process program registrations efficiently.
• Troubleshooting issues with membership and locker sales and renewals.
• Provide exceptional customer service by answering inquiries about Campus Recreation programs and services and directing patrons to appropriate staff when needed.
• Assist in answering telephones and engage with patrons face-to-face.
• Conduct facility tours for guests.
• Promote Penn State Campus Recreation memberships, programs, and services to the community.
• Complete other duties as assigned by supervisor.

Conocimientos

Customer service

Communication

Telephone etiquette

Patron interaction

Descripción del empleo

JOB DESCRIPTION AND POSITION REQUIREMENTS

This position requires you to have received a work-study award.To verify if you have received a work-study award, please consult the Financial Aid Award Summary area in your LionPATH account.A Federal Work Study award does not guarantee a job is available.

Description: Work Study Membership and Outreach Attendants must be dynamic, problem-solving Penn State students with the ability to uphold Campus Recreation policies and procedures. They must have the ability to excel in customer service and engage with patrons. Attendants must have the knowledge and skills to answer telephone calls, work face-to-face with patrons, and provide facility tours to guests. This position is for the 26-27 academic year.

Responsibilities

• Greeting patrons with a friendly and welcoming demeanor.
• Conduct membership and locker sales transactions and process program registrations efficiently.
• Troubleshooting issues with membership and locker sales and renewals.
• Provide exceptional customer service by answering inquiries about Campus Recreation programs and services and directing patrons to appropriate staff when needed.
• Assist in answering telephones and engage with patrons face-to-face.
• Conduct facility tours for guests.
• Promote Penn State Campus Recreation memberships, programs, and services to the community.
• Complete other duties as assigned by supervisor.

Personal/Professional Development and Responsibilities

• Attend all staff meetings.
• Be receptive to personal and professional development.
• Balance time commitments.
• Give and receive performance feedback.
• Recognize limitations and work to improve.
• To function as a contributing member of the Campus Recreation team.

Requirements

• Must successfully complete a criminal background check.
• Ability to positively interact with patrons and employees alike.
• Strong critical thinking skills.

Working Conditions

• Average of 6-10 hours worked per week.
• Work will take place on the University Park Campus.
• Must be able to accommodate a variable work schedule that will include mornings, evening, weekends, and University breaks.

Campus Recreation is a department within Student Affairs that provides fitness, wellness, and recreational programs to the campus community through the operation and administration of the new expanded and renovated 200,000 sf Intramural Building, the McCoy Natatorium, the 700‑acre Stone Valley Outdoor Recreation Area, a Tennis Center including six clay courts and four indoor courts, the White Building, Outdoor Adventures, Aquatics, Club Sports, Fitness and Wellness Programs, and Intramural Sports.

Students who received a Federal Work Study award have the opportunity to obtain a joband perform related duties eitheron campus, orremotely, if possibleand at the discretion of the employer. Students applying for Federal Work Study positions should clarify expectations with their potential employer regarding either on campus/in person or remote work arrangements.A Federal Work Study award does not guarantee a job position is available.

The starting hourly rate for this job is $13.00.Federal Work Study job performance is evaluated either annually or through ongoing mentorship. Students who received a Federal Work Study award have the opportunity to obtain a joband perform related duties eitheron campus, orremotely, if possibleand at the discretion of the employer. Students applying for Federal Work Study positions should clarify expectations with their potential employer regarding either on campus/in person or remote work arrangements.

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require successful completion of background check(s) in accordance with University policies.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission.

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